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some vmware backaus are failing

Created: 13 Dec 2013 | 8 comments

Hi everybody,

we are facing some problems about vmware backups this is the job details:

12/12/2013 15:13:12 - Info nbjm (pid=4541) starting backup job (jobid=189658) for client echantionage1-restore, policy VM_IBM_failed2, schedule Full
12/12/2013 15:13:12 - Info nbjm (pid=4541) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=189658, request id:{EA892A16-633F-11E3-AFBD-0021283C0178})
12/12/2013 15:13:12 - requesting resource media-srv1-hcart-robot-acs-3
12/12/2013 15:13:12 - requesting resource mob-archive.NBU_CLIENT.MAXJOBS.echantionage1-restore
12/12/2013 15:13:12 - requesting resource mob-archive.NBU_POLICY.MAXJOBS.VM_IBM_failed2
12/12/2013 15:13:12 - granted resource  mob-archive.NBU_CLIENT.MAXJOBS.echantionage1-restore
12/12/2013 15:13:12 - granted resource  mob-archive.NBU_POLICY.MAXJOBS.VM_IBM_failed2
12/12/2013 15:13:12 - granted resource  XY0702
12/12/2013 15:13:12 - granted resource  IBM.ULTRIUM-TD4.021
12/12/2013 15:13:12 - granted resource  media-srv1-hcart-robot-acs-3
12/12/2013 15:13:12 - estimated 0 kbytes needed
12/12/2013 15:13:12 - Info nbjm (pid=4541) started backup (backupid=echantionage1-restore_1386861192) job for client echantionage1-restore, policy VM_IBM_failed2, schedule Full on storage unit media-srv1-hcart-robot-acs-3
12/12/2013 15:13:14 - started process bpbrm (pid=22691)
12/12/2013 15:13:17 - connecting
12/12/2013 15:13:18 - Info bpbrm (pid=22691) starting bpbkar on client
12/12/2013 15:13:18 - connected; connect time: 0:00:00
12/12/2013 15:13:22 - Info bpbkar (pid=7916) Backup started
12/12/2013 15:13:22 - Info bpbrm (pid=22691) bptm pid: 22704
12/12/2013 15:13:22 - Info bpbkar (pid=7916) CONTINUE BACKUP received.
12/12/2013 15:13:23 - Info bptm (pid=22704) start
12/12/2013 15:13:23 - Info bptm (pid=22704) using 262144 data buffer size
12/12/2013 15:13:23 - Info bptm (pid=22704) setting receive network buffer to 262144 bytes
12/12/2013 15:13:23 - Info bptm (pid=22704) using 32 data buffers
12/12/2013 15:13:23 - Info bptm (pid=22704) start backup
12/12/2013 15:13:23 - Info bptm (pid=22704) backup child process is pid 22706
12/12/2013 15:13:23 - Info bptm (pid=22704) Waiting for mount of media id XY0702 (copy 1) on server media-srv1.
12/12/2013 15:13:23 - mounting XY0702
12/12/2013 15:13:51 - Info bptm (pid=22704) media id XY0702 mounted on drive index 4, drivepath /dev/rmt/53cbn, drivename IBM.ULTRIUM-TD4.021, copy 1
12/12/2013 15:13:51 - mounted XY0702; mount time: 0:00:28
12/12/2013 15:13:51 - positioning XY0702 to file 65
12/12/2013 15:14:10 - Error bpbrm (pid=22691) from client echantionage1-restore: ERR - Error opening the snapshot disks using given transport mode: Status 23.
12/12/2013 15:14:11 - Error bptm (pid=22706) system call failed - Connection reset by peer (at child.c.1298)
12/12/2013 15:14:11 - Error bptm (pid=22706) unable to perform read from client socket, connection may have been broken
12/12/2013 15:14:54 - positioned XY0702; position time: 0:01:03
12/12/2013 15:14:54 - begin writing
12/12/2013 15:14:57 - Error bptm (pid=22704) media manager terminated by parent process
12/12/2013 15:15:07 - Error bpbrm (pid=22691) could not send server status message
12/12/2013 15:15:08 - Critical bpbrm (pid=22691) unexpected termination of client echantionage1-restore
12/12/2013 15:15:09 - Info bpbkar (pid=0) done. status: 6: the backup failed to back up the requested files
12/12/2013 15:15:09 - end writing; write time: 0:00:15
the backup failed to back up the requested files  (6)
 
i suspected that the backup host can not see the datastore LUNS but the Vmware administrator is denying this note :
 
 
thanks for advance.
 
best regards.
 
Abdelaziz.
Operating Systems:

Comments 8 CommentsJump to latest comment

Marianne's picture

Please tell us more about the backup host:

Which OS?
Can datastores be seen in OS device manager?
Is backup host also the media server?
(Does not seem to be the case as a Solaris server seems to be the media server, right?)

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Bendoumah Abdelaaziz's picture

Hello Marianne,

**the master server : Solaris 10 NBU 7.5.0.6

**the vmware administrator confirmed that the datastore LUNs can be seen by the backup host.

**no the backup host isn't the media server the backup host is windows server 2003.

**the media server is Solaris 10 and nbu 7.5.0.6

best regards.

Abdelaziz.

Nagalla's picture

hi,

what the Vcenter and VM hardware version

please turn on the VXMs logs in the backup host  and then try the backup for the VM which is failing...and attach the logs to this post

see below tech note to turn on the VXms logs

http://www.symantec.com/business/support/index?page=content&id=TECH72862

Bendoumah Abdelaaziz's picture

Hi Nagalla,

the Vcente and VM hardware are IBM.

best regards.

Abdelaziz.

Marianne's picture

Is backup host a physical machine or a VM? 

If backup host a VM, backup cannot be SAN based. 

See :

VMware Transport Modes: Best practices and troubleshooting

http://www.symantec.com/docs/TECH183072

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Nagalla's picture

i was referring the hardware verions of the VM, not the physical box.. you can see the hardware version for each VM in Vcenter.

Bendoumah Abdelaaziz's picture

Hi Nagalla,

idon't have the access to the vcenter ; i will ask the vmwrae administrator about those details.

best regards.

Abdelziz.

Bendoumah Abdelaaziz's picture

Hi Marianne,

thanks for the note it is very important.

best reagards.

Abdelaziz.