Endpoint Protection

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  • 1.  SONAR Content Failures

    Posted May 03, 2015 11:26 PM

    Hi,

    The SONAR Content  is showing out of date SONAR Content  500+ clinets in the manager console.
    How to fix troubleshooting this please? Client versions 12.3.4

    SONAR Content Failures

    Thank



  • 2.  RE: SONAR Content Failures
    Best Answer

    Posted May 03, 2015 11:39 PM

    You can wait may be problem resolved automatic.

    SONAR Definitions are not updated on SEP 12.1 Clients.

    https://support.symantec.com/en_US/article.TECH178125.html



  • 3.  RE: SONAR Content Failures
    Best Answer

    Trusted Advisor
    Posted May 04, 2015 01:13 AM

    Hello,

    Check this Article:

    SONAR Definitions are not updated on SEP 12.1 Clients.

    http://www.symantec.com/docs/TECH178125

    The Latest date of Sonar Definitions can be seen on -

    http://www.symantec.com/security_response/definitions.jsp

    Secondly, check these Threads with similar issue-

    http://www.symantec.com/connect/forums/sonar-content-failures-exceeds-maximum-acceptable

    https://www-secure.symantec.com/connect/forums/sonar-content-out-date

    Regards,



  • 4.  RE: SONAR Content Failures

    Posted May 04, 2015 02:09 AM

    Thank, I will check it.



  • 5.  RE: SONAR Content Failures

    Posted May 04, 2015 02:10 AM

    Thank for solution, i'll check it.



  • 6.  RE: SONAR Content Failures

    Posted May 04, 2015 06:58 AM
    Did you verify within the SEPM that SONAR content is updating?


  • 7.  RE: SONAR Content Failures

    Trusted Advisor
    Posted May 05, 2015 04:55 AM

    Hello,

    Any updates? Did the above solution work for you?



  • 8.  RE: SONAR Content Failures

    Posted May 05, 2015 08:42 PM

    Hi Mithun

    We did not update yet. i will update you ASAP.



  • 9.  RE: SONAR Content Failures

    Posted May 06, 2015 01:19 AM

    Download the symantec diagnose tool and run on one of the infected system, it help to find the reason of failure and solution article

    Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues



  • 10.  RE: SONAR Content Failures

    Posted May 06, 2015 06:56 AM

    Hi,

    My SEP back to normal after manual update Run LiveUpdate and restart.



  • 11.  RE: SONAR Content Failures

    Trusted Advisor
    Posted May 07, 2015 03:06 AM

    Nice to hear that your issue is resolved.

    Regards,