Video Screencast Help

SONAR Submission Failed

Created: 03 Dec 2012 • Updated: 03 Dec 2012 | 3 comments

Hi to All,

We get the error "SONAR Submission Failed" for all SEP 12.1 RU1 that can't send the Sonar submission to Symantec.

All the rest of SEP submissions are not affected to this problem.

We have created a specific rule in our infrastructure
 Firewall to allow all SEP 12.1 clients to connect directly on port 443 to Symantec Web server and we have set the SEP policy "External Communication Settings" to "Do not use a Proxy Server".

We have followed the steps in this link http://www.symantec.com/business/support/index?page=content&id=TECH162286 but without success.

Could you please help us?

thanks for your help

Paolo

 

Comments 3 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

Could you please provide us with the Screenshot of the Error Message?

Secondly, what happens if you have set the SEP policy "External Communication Settings" to us the Proxy and insert the correct Proxy settings?

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Ashish-Sharma's picture

Specifying a proxy server for client submissions and other external communications

http://www.symantec.com/docs/HOWTO55363

Thanks In Advance

Ashish Sharma