Symantec Management Platform (Notification Server)

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Source: Altiris.NS.Licensing.LicensingPolicy.RefreshInUseLicenseCount - Description: Licensing ( Unhandled exception

  • 1.  Source: Altiris.NS.Licensing.LicensingPolicy.RefreshInUseLicenseCount - Description: Licensing ( Unhandled exception

    Posted Mar 27, 2009 09:38 AM
    Every night about 2 a.m. I am getting the folloiwng errors in the NS log in that order.

    ==========================

    Process: aexsvc.exe (9508)

    Thread ID: 7228

    Module: AltirisNativeHelper.dll

    Source: Altiris.NS.Messaging.NSMessageProcessorThread

    Description: Caught unknown exception when dispatching a message to a subscriber. Filter:General NS Resource Removed Message Filter Subscriber:General NS License Resource-Message Subscriber. Error=System.Data.SqlClient.SqlException: Transaction (Process ID 515) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.

    at System.Data.SqlClient.SqlDataReader.Read()

    at System.Data.SqlClient.SqlCommand.ExecuteScalar()

    at Altiris.NS.Licensing.LicensingPolicy.RefreshInUseLicenseCount(Boolean bWriteToLicenseInUseCount)

    at Altiris.NS.Licensing.LicensingPolicy.OnReclaimLicense(Guid resourceGuid)

    at Altiris.NS.Licensing.LicensePolicyThreadingBase.ReclaimLicense(Guid resourceGuid)

    at Altiris.NS.Licensing.LicenseResourceSubscriber.OnNSMessage(INSMessage message)

    at Altiris.NS.Messaging.NSMessageProcessorThread.DispatchMessageToSubscribers(Guid msgGuid, INSMessage message)
    ========================================================================================================
     

    Process: aexsvc.exe (9508)

    Thread ID: 3280

    Module: AltirisNativeHelper.dll

    Source: Altiris.NS.Licensing.LicensingPolicy.RefreshInUseLicenseCount

    Description: Licensing ( Unhandled exception. Type=System.Data.SqlClient.SqlException Msg=Transaction (Process ID 515) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction. Src=.Net SqlClient Data Provider

    StackTrace=

    at System.Data.SqlClient.SqlDataReader.Read()

    at System.Data.SqlClient.SqlCommand.ExecuteScalar()

    at Altiris.NS.Licensing.LicensingPolicy.RefreshInUseLicenseCount(Boolean bWriteToLicenseInUseCount)

    ====================================================================================

    Has anybody seen this and what could be the solution?

     


  • 2.  RE: Source: Altiris.NS.Licensing.LicensingPolicy.RefreshInUseLicenseCount - Description: Licensing ( Unhandled exception

    Posted Mar 27, 2009 10:04 AM
    This in generally caused by the server just being busy. You should review your configuration, as well as what tasks are running at this time.