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South African support #s non-existant...???

Created: 11 Jul 2011 • Updated: 12 Jul 2011 | 5 comments
CraigV's picture
This issue has been solved. See solution.

Hi,

 

Posted on the EMEA partner page, but I doubt they get much traffic there.

When dialing ANY Symantec SA number (011 797 6602 is the support #), I get a message stating that the number is no longer valid...I have a critical call I need to reopen (after the Symantec tech support decided to close it)...

Can someone shed some light please? This is urgent!

 

Thanks!

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CraigV's picture

How in the living h3ll am I supposed to escalate my calls? I can't call Symantec South Africa as none of their numbers work, and trying to register/log into the online support case creation site simply takes me back to the original page???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

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Thomas K's picture

Try contacting the Customer Care number, +27 (0)11 797 6639.

http://www.symantec.com/business/support/assistanc...

They should be able to point you to a new support number.

 

Best,

Thomas

LeslieMiller's picture

Craig, I'm trying to track down information. But I did find this information if it helps:

Johannesburg, South Africa site is experiencing an outage

Testing is being performed on the circuit to determine root cause. Cisco RMA of E3 card and BNC cable arrived onsite.

SOLUTION
CraigV's picture

...looks like it is now fixed Leslie =)

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CraigV's picture

THanks Leslie...got 1 site that I really am unable to sort out, so I wanted someone to check logs etc and see what I was missing. THis explains why all the #s wouldn't work...thought it might be our stupid telecoms company, if Symantec went through them. If it was, it wouldn't surprise me in the least =)

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...