Messaging Gateway

Hi,

We have recently upgraded our appliance from 9.4.4 to 10.0.7. after upgrade while we releasing spam mail for particular domain it is not releasing and still showing in the spam gateway and for that same domain users many mails are not receiving from outside, but when  we checked in message audit logs it is telling as hold message in spam quarantine but there are no mails in spam.

How to solve this two problems?

Hello,

It looked like mails are already release. But in your case you said that clients couldn't get the mails released from Quarantine. You can change Administration/Control Center/SMTP/ and fill the "Define New Host" settings to send mails like notifications,quarantine release mails etc. from another SMPT like your Exchange server. 

You need to give relay permissions in your SMTP also to accept connections from SMG.

Regards,

Oykun

Why we need to create new host and all before upgrade it is working fine only..

Hello,

There are also other solutions available as you can see in the document below ;

http://www.symantec.com/business/support/index?page=content&id=TECH89134

However the most easier one is 3rd choice i think :)

Regards,

Oykun

Hi,
You do not receive external emails?
It was the same after the incident is locked?
The spam emails with were quarantined and evaluated?
After the vaccine, they are still infected?
The SMTP is directed to another port other than the default?
Was modified to port direction?
Ensure that only external emails from the spam classification is not received.
Attempts to answer these questions paa I can help you!

hugs

Hi,

Iam receving mails only for particular domain users only the problem

Yep same

They are evaluated and even if we release also it is there

No vaccine and all

No

No

Yep

Answered all your questions..