Messaging Gateway

Hi,

In our brightmail many spam mails are not filetred and getting delivered to the user..

Please find the sample mail..

Dear Sir/Madam,

i am Mr, frank native of TARKWA Gold Mines. in Republic of ACCRA GHANA
West Africa .
Am contacting you on behalf of my Community which comprises of mainly local
Gold miners to represent and as well look for a prospective buyer for the
bulk of Gold mined locally in our Community.

My Community in conjunction with the Village heads has in their possession
this article (Gold Dust)

1. 250Kgs Gold Dust
2. 22+carat plus
3. $35.000 USD for one Kg.

The Community as well as the right to go into any contract of extraction or
mining with any interested person or company depending on the discussion
reached between both parties concerned.
If you are interested I would be glad to see you in ACCRA GHANA to sign an
agreement before you can carry the Gold dust back to your country
with me. I remain to hear from you soonest.


GOLD DUST SELLER

E_mail:frank.joel85@yahoo.com

Regards.
your city everyday.

How to clear the problems?

Hello,

It's not looking possible that Brightmail miss those kind of mails. Please do a health-check with following procedure in the attached document.

And you can also tried to enable probe-participation and also submit these kind of spams to Symantec with following url;

http://www.symantec.com/business/support/index?page=content&id=TECH83081

Regards,

Oykun

Attachment(s)

SMG_v9-5_HealthCheckGuide_v2.zip   798 KB 1 version

How to submit those mails for Symantec security response team?

Send the spam message as an email attachment to the appropriate address for your region:

Americas: gsubmit@submit-1.brightmail.com
EMEA: eurosubmit@submit-23.brightmail.com
APAC: apacsubmit@submit-22.brightmail.com
Japan: jpnsubmit@submit-47.brightmail.com

Instructions on how to attach messages for common email clients are provided below. For all other email systems, please check the documentation or contact the service provider for help

check this link for instructions

http://www.symantec.com/business/support/index?page=content&id=TECH83081

I submitted the mails as u told..but i havent got any reply that whether we have received like that?

Hello,

Turnback responses will be late but signatures mostly created before send you an email.

Regards,

Oykun

Ok Thanks..

As the document Pete posted states;

Feedback on missed spam submissions
Symantec does not acknowledge messages submitted to the above addresses. Due to the volume of submissions received, Security Response cannot offer any guarantee that filters will be written. For creation of specific rules, customers should be using the custom rules, compliance policies, and blacklist modules.

You can block that spam using block sender list policy or via content compliance policy.

Examine the email first do not use common words to block email

Now i done it as block sender list only..but how to avoid in future is the issue?