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Spam Submission Invalid

Created: 09 Apr 2013 • Updated: 17 Apr 2013 | 12 comments
Ajit Jha's picture
This issue has been solved. See solution.

Hi Guys,

I facing a typical Issue while submitting a sample spam. I have configured Customer Specific Spam Submission feature and tryting to submit a sample spam, it gets submitted successfully but while i am checking the audit log for the same it says: (error 256) submission invalid: message is not RFC 5322 compliant and (error 274) Submission Invalid: message does not have a body.

For further clarification please see the attached screen shot of the Submission Details page. request you all to post your valuable information and solutions.

Operating Systems:

Comments 12 CommentsJump to latest comment

Ajit Jha's picture

Administrator Guide Says,

The following are reasons why Symantec may consider messages to be invalid and not use them for a custom ruleset:
■ Any message that is not RFC5322-compliant is considered invalid.
Note: Outlook Messages that are saved as .msg files are not RFC compliant
and are not considered valid submissions.

If i try to paste the same message rather than copying it, it works but upload the .msg doesnot works. Does anyone knows how can i upload a mail which seems like a SPAM using other formats.

Regard's

Ajit Jha

Technical Consultant

ASC & STS

Ajit Jha's picture

Hi Mirko,

I have already checked all these KB articles but does not seems like working for me. I hope you are geting my concern.

Its quite not possible to convert each Spams to EML format and then upload it. There should be other wayout.

Regard's

Ajit Jha

Technical Consultant

ASC & STS

mirko_morgillo's picture

Hi Ajit ,

As you state before the best way will be to paste the whole message after you open the MSG with a text editor

Also please keep in mind that the message must be submitted within 24 hours that has been received

Thank you

Mirko

Ajit Jha's picture

Hi Mirko,

But what if the mail is only an Image, may be a kind f marketting mail or newletters. We cannot extract the content of it.

Regard's

Ajit Jha

Technical Consultant

ASC & STS

TSE-JDavis's picture

Outlook never shows you the whole message so this would not work.

TSE-JDavis's picture

If you cannot convert the .msg files, you need to use another method to submit the emails to us. The most popular is to forward the original email as an attachment to our submission email or use the SESC product. Please see our documentation on how to submit missed spam:

http://www.symantec.com/business/support/index?pag...

Ajit Jha's picture

Hi Davis,

I am aware of this tip as well, but my concern is, if there is an Option to Upload the mail,, than why cant we upload it and why do we need to convert it or forward it using other methods.

We need to think on this.

Regard's

Ajit Jha

Technical Consultant

ASC & STS

TSE-JDavis's picture

That option is for administrators of mail systems which keep the email in a native RFC 5322 format, such as IBM Domino. Since Outlook/Exchange use their own proprietary format, the option to upload is not expected to be used. That is why we created the SESC utility.

SOLUTION
Ajit Jha's picture

Hi Davis,

Thank yuof or the Information shared. Please share if Symantec has any documentation which proves above point which is really helpful for me.

Regard's

Ajit Jha

Technical Consultant

ASC & STS

TSE-JDavis's picture

I am not sure what you want us to document. We have already documented that .msg files are not valid submissions. This is documented in our Administration guide and also in this KB: http://www.symantec.com/docs/HOWTO77725

Note:

Outlook Messages that are saved as .msg files are not RFC compliant and are not considered valid submissions.

Ajit Jha's picture

Thank you Davis,

As i was aware of that fact, all i wanted a clear indicated Document saying that Upload option is not for MS Outlook Exported/Saved mails.

Anyways, thank you once again and You diserve to be Marked as Solution.smileyyes

Regard's

Ajit Jha

Technical Consultant

ASC & STS