Protection Suite Enterprise Edition

Hi All,

While I have been trialing this software I keep on getting this Severity Notification.

Severity:

State:

Host: GLOBAL NEWS PRODUCT SERVER RESOURCE
First occurred: 25/10/2011 6:47:06 PM
Last occurred: 31/10/2011 9:09:23 AM
Count: 2689
Description: Failed to request data feed IncidentEvents due to network error.
Details: An communication error occurred while requesting data feed IncidentEvents from product server Global News Product Server Resource.
Category: Application Data

 

It keeps occuring and we cant figure out why. We are using a proxy and have checked logs and the server isnt trying to get out that is being denied access. I only have 2 products intergrated at the moment and that is SEP and SMSMSE (currently not working fully yet).

Any ideas before I open case?

Greetings Mark

The Global News Product Server communicates over port 7891. I know you have examined your proxy logs, but I have only seen this error occur when the server is unable to reach the Symantec Global News Feed Servers.

Please examine your firewall rules and allow traffic over port 7891 to reach the Symantec Protection Center 2.0 appliance.

Regards

Greetings Mark,

We are currently investigating this error message. I will update you more after I do some additional research.

I will open a support case for you and update this when more information is known.

Ragards

Greetings Mark,

While you have closed your web case, I wanted to get some possible closure on this issue on the forums.

We have been investigating the usage of proxy for internal processes. There are some processes in SPC that occur at the OS level, and those operations are not utilizing the Proxy Settings entered into the SPC Web Console. We are researching workarounds for this at this time.

Anyone with issues related to their proxy server should submit a support ticket.

Regards

We have found that there are some OS related processes that require additional configuration for the SPC 2 Appliance to function in a Proxy Environment.

If you or a customer utilize a proxy server and wish to deploy and SPC 2.X proxy, please contact Support after you have installed the SPC Appliance and they will be glad to further assist you with command line level Proxy configuration. We are working on providing additional tools to streamline this process, as well as making changes to the SPC 2.X product itself to further control these OS related functions with the settings we provide inside the SPC 2 Web Console.

Regards.

- And now the good stuff -

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see   http://www.symantec.com