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spc Time synchronization

Created: 03 Jan 2012 • Updated: 10 Jan 2012 | 7 comments
This issue has been solved. See solution.

 I have install the SPC 2.0 in the vmware vsphere 5.0.But I didn't select synchronizte the time from internet.When I connect the SEP Serer 12.1 I found the problem about time.So I Manually modify the time.

I want the method about how to install the vmtool in SPC2.0 or how to control the win2008 r2 web server remotly using Registry .

thanks

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rscovel's picture

Greetings!

Currently we do not support the installation of VMWare Tools on an SPC 2 appliance.

We also don't allow self management of the appliance, other than those items that have been programed in the Web Console, such as checking for product updates. We are working to add some self-help utilities, and are exploring the possibility of installing a subset of the VMWare Tools, but don't currently have a time frame for this to occur.

The SPC product is a security appliance, which has been hardened to prevent attacks. We have multiple Symantec Products "under the hood" working together to provide the optimal experience.

We actively monitor OS updates from Microsoft, and whitelist them, then install them through our nightly update process.

If you would like assistance setting the time server, please send me a private message with your contact information and I will assist you, or assign one of our technician's to do so.

Regards.

Russ Scovel
Inside Systems Engineer

Altiris SOS – Endpoint Management and Mobility
Symantec Corporation 
www.symantec.com

SOLUTION
mwheeler's picture

I'm having the same issue. I got the appliance installed and running. However, when I try to add SEP for monitoring, I get the error about the clocks being out of sync. The SEP server is a domain member, and the SPC appliance is not. How can I get the time on the SPC appliance to sync to my domain?

SPC_SEP_Error.jpg
rscovel's picture

Greetings!

Please see the following technote to download a script that will allow you to change the time server your system is synching with.

Tech178372 (http://www.symantec.com/business/support/index?page=content&id=TECH178342&key=60247)

You will need to run the script from the physical or vitural console, not the web console.

 

Regards

Russ Scovel
Inside Systems Engineer

Altiris SOS – Endpoint Management and Mobility
Symantec Corporation 
www.symantec.com

mwheeler's picture

I'm confused as to how I will run this script on the console, since all I see is the attached screenshot when I open and log into the console of the appliance.

 

How do I execute the script??

SPC_SEP_Console.jpg
rscovel's picture

My appologies for not being clearer.

I have updated the article with additional steps, similar to those below:

Instructions
  1. For virtual machines create an ISO that contains the script file in it's ZIP format.
    You can use a program like folder2iso to create an ISO.
    For Physical appliances put the ZIP file on a USB drive and plug it in to a USB port on the appliance.
  2. Logon to the Operating System Console.
  3. Click on the "Install Protection Center Update" (Top Item).
  4. Browse to the attached CD/DVD, or the USB drive that has been detected.
  5. Select the file, and select ok.
  6. Select RUN
  7. The script will run and you will be presented with the Date/Time GUI so that you can change the Date, Time, or Internet Time settingss.
  8. Select the Internet Time tab, and then select Change Settings.
  9. Enter the Fully Qualified Domain Name (FQDN), or IP address of your Time Source (AD Server, Time Server, etc.)
  10. Select the option to Update Now, and wait for the message signifying success or failure of the synchronization.
  11. Verify the time now showing in the SPC Web Console, if you wish.
  12. Select OK several times, then close the Date and Time Interface.
  13. Log Off of the Console.

Regards 

Russ Scovel
Inside Systems Engineer

Altiris SOS – Endpoint Management and Mobility
Symantec Corporation 
www.symantec.com

mwheeler's picture

That worked to set the time. Now the clocks are synced. Unfortunately I still cannot get SPC to integrate with SEPM 12.1. Constantly tells me wrong username or password... which isnt true. So... I think I give up on this product for now. Needs some more work before it's ready for prime-time.

rscovel's picture

Greetings

The product is ready to go.

If you are having issues with the product please call support. That's what we are here for.

So far all of your concerns could have been resolved with a short call to support, or by reading a couple of the technotes the team has posted on the technical support page.

Here is a link to the main Technical Support landing page: http://www.symantec.com/business/support/index?page=landing&key=60247

And a link to our "Finding Documentation" article:

http://www.symantec.com/business/support/index?page=content&id=DOC4852&key=60247

Which would lead you to our SEP integration guide:

 

Symantec™ Endpoint Protection and Symantec Protection Center Integration Guide DOC4498

As requested elsewhere, and in the private messages I sent, please call and we can resolve the issue you are having quickly, if the Domain\username format recomendation I sent didn't resolve your ability to integrate the SEP product.

Regards

Russ Scovel
Inside Systems Engineer

Altiris SOS – Endpoint Management and Mobility
Symantec Corporation 
www.symantec.com