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The specified GUID does not refer to a item - how to find it?

Created: 18 Jan 2013 • Updated: 28 Jan 2013 | 7 comments
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Ok i found a few other topics here but all that was said was to go to your old server and find what that guid was..

well the question I have is.. how do I know what that item was to go look for?
I created everything in our DEV NS 7.1 and then exported all filters, reports, software and policies. Brought them all into our Prod env.. now im trying to cleanup the errors in the logs... 

is there sql code that one could use to track this down?

Log File Name: C:\ProgramData\Symantec\SMP\Logs\a21.log
Priority: 1
Help and Support: 
Date: 1/18/2013 8:40:46 AM
Tick Count: 170774996
Host Name: blah
Process: w3wp (10180)
Thread ID: 169
Module: w3wp.exe
Source: Altiris.NS.ItemManagement.Item.GetInvariantName
Description: The specified GUID does not refer to a item (GUID: a4e368a9-ddc0-4409-9988-075cabd7d0b9)
This one is the biggie.. but if I could figure out how to track down what the item is I will go and use that to fix others....
I did have my automation policies.. when you click them 2 errors would show up in the logs.. so I was able to track down what units it was and fix them...
this is the only thing I could find for NS 6

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TeleFragger's picture

ok found it in my dev server...

but still new to trying to figure this stuf fout...

select * from item where Guid like 'a4e368%'

got me


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mclemson's picture

Does the 'Name' or 'Description' field offer anything?

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner

Wirehead's picture

If you transfered it from dev, the guid should be in one of your exported files. Try to search them to see what item its connected to. You can also try the connected product guid in the resource view.

AngelD's picture

See if you find any references to it in the ItemReference table for any qlues related to the other guids.

TeleFragger's picture

well i think i found part of it...

but not sure how to rectify it... 
I found it in many of the exported xml's... and it is Myself that is the issue.. hah... cheeky

so need to figure out how to fix it.. any idea?

  <security owner="{A4E368A9-DDC0-4409-9988-075CABD7D0B9}" inherit="True">
      <ace type="trustee" sid="{A4E368A9-DDC0-4409-9988-075CABD7D0B9}" name="MeAllMe">
          <permissionGrant guid="{eca6254f-5017-4730-9b3f-5add230829b7}" name="Delete" />
          <permissionGrant guid="{983a2d22-7a82-4db0-a707-52c7d6b1441e}" name="Read" />
          <permissionGrant guid="{ac296df1-eb40-4592-899f-25d5c07d45f6}" name="Write" />
          <permissionGrant guid="{819dae1e-b1a5-4643-81a1-26ef95feb8a8}" name="Change Permissions" />
          <permissionGrant guid="{726b1c09-7108-450d-ae24-5f8e93135ed6}" name="Clone" />
          <permissionGrant guid="{4ddc04c3-f0a5-4e88-84aa-c44c8c5ebcc4}" name="Read Permissions" />
          <permissionGrant guid="{0b094f39-caa2-468f-af84-4670a5c8493f}" name="Apply to Resource Targets" />
          <permissionGrant guid="{24feda4a-9025-401f-befd-cc9c9e99f047}" name="Policy Enable" />

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bbiggs's picture

It looks like that guid corresponds with the security owner of the item. You can right click on the item and choose security, That will bring up the security role manager for that item. Switch the role you are looking at to Symantec Administrators. Once the item loads. You will see an advanced button in the bottom right hand corner of the page. Click on it. In that pane you have the option to take ownership of the item. That should correct the error.

TeleFragger's picture

thanks bbiggs...

your way lead me down and found it...

so now i have to look through my error log once again and find the next set...

have to take ownership then remove those other 2 at the top!!!!


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