ServiceDesk

What are the recomended specs for a VM Production Service Desk and Workflow, SQL in SQL cluster?  Are there any additional setting needed?  What kind of performance hit will it take?

It all depends on a couple of things:

1. How many people will be activily using Service Desk.
2. How many tickets are created on a weekly basis.
3. How many of those created tickets will stay open.

But as far as minimum requirements I would say:

SQL on a seperate server (no VM)

Service Desk server:

8 cores, 16 Gb of memory.

For testing only you can get away with 4 cores and 8 GB.

1. 150 IT, 6 Service desk, 4000 end users

2. 2400 tickets a week in 6.5 and 1000 open at any given time.

3. 250 are closed at creation

A sql cluster will be used.

I have a virtual Test right now but we are looking into what servers we will need for production.