SQL backup failure

Created: 31 Jan 2013 | 6 comments

rookie11

Hi Guys

i have a windows client .Netbackup SQL backup configured on it .but it fails . netbackup filesystem backup goes fine on it.

bpclntcmd host to ip , ip to hostname resolution is successful.

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd -check_vxss

cannot connect on socket

dbclient log from client server :

10:52:42.120 [5504.3844] <4> VxBSAInit: Veritas NetBackup XBSA Interface - 7.1 0

10:52:42.120 [5504.3844] <4> VxBSAGetEnv: INF - entering GetEnv - NBBSA_API

10:52:42.120 [5504.3844] <4> VxBSAGetEnv: INF - returning -

10:52:42.120 [5504.3844] <4> VxBSAGetEnv: INF - entering GetEnv - NBBSA_FEATURE_ID

10:52:42.120 [5504.3844] <4> VxBSAGetEnv: INF - returning - <FEATURE_ID>

10:52:42.120 [5504.3844] <4> VxBSAGetEnv: INF - entering GetEnv - BSA_SERVICE_HOST

10:52:42.120 [5504.3844] <4> VxBSAGetEnv: INF - returning - masterserver.net

10:52:42.120 [5504.3844] <4> bsa_checkFeatureId: INF - entering bsa_checkFeatureId

10:52:42.120 [5504.3844] <4> VxBSAGetEnv: INF - entering GetEnv - BSA_SERVICE_HOST

10:52:42.120 [5504.3844] <4> VxBSAGetEnv: INF - returning - masterserver.net

10:52:42.120 [5504.3844] <2> file_to_addrinfo: ../../libvlibs/vnet_addrinfo.c.6646: 0: fopen() failed: 2 0x00000002

10:52:42.120 [5504.3844] <2> file_to_addrinfo: ../../libvlibs/vnet_addrinfo.c.6647: 0: fopen() failed: C:\Program Files\Veritas\NetBackup\var\host_cache\1ea\fbd1c3ea+veritas_pbx,1,0,2,1,0+masterserver.net.txt

10:52:42.120 [5504.3844] <2> file_to_addrinfo: ../../libvlibs/vnet_addrinfo.c.6646: 0: fopen() failed: 2 0x00000002

10:52:42.120 [5504.3844] <2> file_to_addrinfo: ../../libvlibs/vnet_addrinfo.c.6647: 0: fopen() failed: C:\Program Files\Veritas\NetBackup\var\host_cache\18a\68c04b8a+0,1,2,0,1,0+13.145.126.147.txt

10:52:42.135 [5504.3844] <2> file_to_addrinfo: ../../libvlibs/vnet_addrinfo.c.6646: 0: fopen() failed: 2 0x00000002

10:52:42.135 [5504.3844] <2> file_to_addrinfo: ../../libvlibs/vnet_addrinfo.c.6647: 0: fopen() failed: C:\Program Files\Veritas\NetBackup\var\host_cache\1ea\fbd1c3ea+vnetd,1,0,2,1,0+masterserver.net.txt

10:52:42.135 [5504.3844] <2> file_to_addrinfo: ../../libvlibs/vnet_addrinfo.c.6646: 0: fopen() failed: 2 0x00000002

10:52:52.151 [5504.3844] <2> vnet_pbxConnect: ../../libvlibs/vnet_pbx.c.666: pbxSetAddrEx/pbxConnectEx return error 121:The semaphore timeout period has expired.

10:52:52.151 [5504.3844] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1718: 0: vnet_pbxConnect() failed: 18 0x00000012

10:52:52.151 [5504.3844] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1719: 0: save_errno: 121 0x00000079

10:52:52.151 [5504.3844] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1720: 0: use_vnetd: 0 0x00000000

10:52:52.151 [5504.3844] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1721: 0: cr->vcr_service: bprd

10:52:52.151 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1353: 0: do_service failed: 18 0x00000012

10:53:13.120 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:53:22.979 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:53:45.979 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:53:55.073 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:54:17.995 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:54:37.995 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:54:48.980 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:55:10.980 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:55:20.074 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:55:40.980 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:55:40.980 [5504.3844] <2> connect_to_service: ../../libvlibs/vnet_connect.c.382: 0: vnet_async_connect() failed: 18 0x00000012

10:55:40.980 [5504.3844] <2> vnet_connect_to_service: ../../libvlibs/vnet_connect.c.174: 0: connect_to_service() failed: 18 0x00000012

10:55:40.980 [5504.3844] <2> bprd_connect: vnet_connect_to_service(masterserver.net) failed: 18

10:55:40.980 [5504.3844] <2> bprd_get_features: bprd_connect(masterserver.net) failed, cannot connect on socket (25)

10:55:40.980 [5504.3844] <8> bsa_checkFeatureId: bprd_get_features() failed, retrying

10:56:10.996 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:56:11.965 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:56:21.934 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:56:52.934 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:56:53.918 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:57:03.856 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:57:35.856 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:57:49.856 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:58:00.903 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:58:30.903 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:58:31.778 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:58:42.044 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:59:12.044 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:59:14.044 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:59:22.872 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:59:22.872 [5504.3844] <2> connect_to_service: ../../libvlibs/vnet_connect.c.382: 0: vnet_async_connect() failed: 18 0x00000012

10:59:22.872 [5504.3844] <2> vnet_connect_to_service: ../../libvlibs/vnet_connect.c.174: 0: connect_to_service() failed: 18 0x00000012

10:59:22.872 [5504.3844] <2> bprd_connect: vnet_connect_to_service(masterserver.net) failed: 18

10:59:22.872 [5504.3844] <2> bprd_get_features: bprd_connect(masterserver.net) failed, cannot connect on socket (25)

10:59:22.872 [5504.3844] <8> bsa_checkFeatureId: bprd_get_features() failed, retrying

10:59:52.872 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

10:59:53.857 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

11:00:03.826 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

11:00:34.826 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

11:00:35.810 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

11:00:45.763 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

11:01:17.764 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

11:01:31.764 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

11:01:42.795 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

11:02:12.795 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

11:02:13.670 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

11:02:23.733 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

11:02:53.733 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

11:02:55.733 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

11:03:04.670 [5504.3844] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1376: 0: getsockopt SO_ERROR returned: 10060 0x0000274c

11:03:04.670 [5504.3844] <2> connect_to_service: ../../libvlibs/vnet_connect.c.382: 0: vnet_async_connect() failed: 18 0x00000012

11:03:04.670 [5504.3844] <2> vnet_connect_to_service: ../../libvlibs/vnet_connect.c.174: 0: connect_to_service() failed: 18 0x00000012

11:03:04.670 [5504.3844] <2> bprd_connect: vnet_connect_to_service(masterserver.net) failed: 18

11:03:04.670 [5504.3844] <2> bprd_get_features: bprd_connect(masterserver.net) failed, cannot connect on socket (25)

11:03:04.670 [5504.3844] <16> bsa_checkFeatureId: unable to check if feature <33> is licensed

11:03:04.670 [5504.3844] <16> bsa_checkFeatureId: Server exit status = 25: cannot connect on socket

11:03:04.670 [5504.3844] <16> VxBSAInit: ERR - The license for the requested feature is not available.

11:03:04.670 [5504.3844] <4> VxBSAGetEnv: INF - entering GetEnv - NBBSA_DEBUGFD

11:03:04.670 [5504.3844] <4> VxBSAGetEnv: INF - returning -

Discussion Filed Under:

Backup and Recovery, NetBackup - 7.1.x and Earlier, NetBackup, Agents, Troubleshooting

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Comments 6 Comments • Jump to latest comment

Marianne van den Berg Trusted Advisor Partner Accredited Certified

SQL backup failure - Comment:31 Jan 2013 : Link

Comms for filesystem backup works different. No comms is initiated from client directly to master server. This is needed for database backups.

You can see in dbclient log that client is attempting to connect to bprd (via pbx) to the master server, but cannot do so.

10:52:52.151 [5504.3844] <2> vnet_pbxConnect: ../../libvlibs/vnet_pbx.c.666: pbxSetAddrEx/pbxConnectEx return error 121:The semaphore timeout period has expired.

10:52:52.151 [5504.3844] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1718: 0: vnet_pbxConnect() failed: 18 0x00000012
......

10:55:40.980 [5504.3844] <2> bprd_connect: vnet_connect_to_service(masterserver.net) failed: 18

10:55:40.980 [5504.3844] <2> bprd_get_features: bprd_connect(masterserver.net) failed, cannot connect on socket (25)

Please ensure successful forward and reverse lookup between client and server (use 'bpclntcmd -hn <hostname>' and 'bpclntcmd -ip <IP>' in both directions) and also ensure that PBX (port 1556) is open in both directions between master and client.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

rookie11

SQL backup failure - Comment:31 Jan 2013 : Link

pbx port open in both directions. bpclntcmd -hn and bpclntcmd -ip done from master and client. output is fine.

Marianne van den Berg Trusted Advisor Partner Accredited Certified

SQL backup failure - Comment:31 Jan 2013 : Link

Check bprd log on master server for incoming request from client.
See how master is resolving client's IP to hostname. Then check if this resolved client name matches the client name in the policy.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Dyneshia Symantec Employee

SQL backup failure - Comment:08 Feb 2013 : Link

What version of Netbackup are you running ? I remember there being an issue back in 6.5.6 ( which is no longer supported ) In addtion to the bprd, please upload vnetd