Symantec Management Platform (Notification Server)

Hey,

Does any know of the sql query used to generate the Helpdesk Admin report? I am after a query that I can create a report for all workers with the number(count) of incidents open, closed, resolved which is based on department.

Any help would be appreciated.

Cheers,

Mark

 

 

Check in the Altiris console of your Help Desk Server. There are a variety of incident reports available. If they do not have what you need,  you can try cloning one and tweaking the SQL.

Hope this helps...