Endpoint Protection

Hi Pro,

Can you help me, I try all the way of Symatec. But it continues in ver 12.

Event Type: Error
Event Source: SRTSP
Event Category: None
Event ID: 4
Date:  12/10/2009
Time:  17:41:46
User:  N/A
Computer: MP-FTP
Description:
Error loading virus definitions.
Data:
0000: 00 00 00 00 01 00 54 00   ......T.
0008: 00 00 00 00 04 00 08 c0   .......À
0010: 00 00 00 00 00 00 00 00   ........
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........

Thanks.

What is the exact version?

How are defs coming down? From the SEPM or Liveupdate or GUP?

Have you tried running the symhelp tool to see what it shows? See here:

Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues

If symhelp shows corrupt definitions, please remove them manually following the directions here:

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

Have you tried a repair?

Try to clear corrupted definitions

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually