SAV gets all of the way to the end of the install and then rolls back. Return Value 3 is:
MSI (s) (84:AC) [14:29:51:920]: Executing op: CustomActionSchedule(Action=DeleteCcSetMgrStatusRegKey.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1537,Source=BinaryData,Target=_DeleteCcSetMgrStatusRegKey@4,)
MSI (s) (84:AC) [14:29:51:920]: Executing op: ActionStart(Name=RegisterProduct,Description=Registering product,Template=[1])
MSI (s) (84:AC) [14:29:51:920]: Executing op: ChangeMedia(MediaVolumeLabel=DISK1,MediaPrompt=Please insert the disk: 1,MediaCabinet=1\Data1.cab,BytesPerTick=0,CopierType=1,,,SignatureRequired=0,,,IsFirstPhysicalMedia=1)
MSI (s) (84:AC) [14:29:51:920]: Executing op: DatabaseCopy(DatabasePath=C:\WINDOWS\Installer\27006.msi,ProductCode={9F91B6C4-E892-4978-A571-B5A32BC2082C},,,)
MSI (s) (84:AC) [14:29:51:920]: Note: 1: 1402 2: UNKNOWN\Products\4C6B19F9298E87945A175B3AB22C80C2\InstallProperties 3: 2
MSI (s) (84:AC) [14:29:52:063]: Executing op: ProductRegister(UpgradeCode={24BF7A02-B60A-494B-843A-793BBC77DED4},VersionString=10.1.9000.9,HelpLink=http://www.symantec.com/techsupp,HelpTelephone=1 (800) 721-3934,InstallLocation=C:\Program Files\Symantec AntiVirus\,InstallSource=E:\COMPOSE\Server\Apps\SymantecAV\SAV\,Publisher=Symantec Corporation,URLInfoAbout=http://www.symantec.com,URLUpdateInfo=http://www.symantec.com,,,,,Comments=Thank you for using Symantec security products.,Contact=Technical Support,,,,EstimatedSize=320511)
MSI (s) (84:AC) [14:29:52:095]: Executing op: ProductCPDisplayInfoRegister()
MSI (s) (84:AC) [14:29:52:095]: Executing op: ActionStart(Name=ExecCcSettingsRemoveTable_Rol.03FE01CF_295E_4354_A292_7DC4A810E0DA,,)
MSI (s) (84:AC) [14:29:52:095]: Executing op: CustomActionSchedule(Action=ExecCcSettingsRemoveTable_Rol.03FE01CF_295E_4354_A292_7DC4A810E0DA,ActionType=1281,Source=BinaryData,Target=_WriteCcSettingsTables@4,)
MSI (s) (84:AC) [14:29:52:095]: Executing op: ActionStart(Name=ExecCcSettingsRemoveTable.03FE01CF_295E_4354_A292_7DC4A810E0DA,,)
MSI (s) (84:AC) [14:29:52:095]: Executing op: CustomActionSchedule(Action=ExecCcSettingsRemoveTable.03FE01CF_295E_4354_A292_7DC4A810E0DA,ActionType=1025,Source=BinaryData,Target=_ExecCcSettingsRemoveTable@4,)
MSI (s) (84:00) [14:29:52:095]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI5B.tmp, Entrypoint: _ExecCcSettingsRemoveTable@4
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Start Initialization:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Getting custom action data:
MSI (s) (84:AC) [14:29:52:095]: Executing op: ActionStart(Name=RestoreCcSettingsOnRepair.03FE01CF_295E_4354_A292_7DC4A810E0DA,,)
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: szFileName == '':
MSI (s) (84:AC) [14:29:52:095]: Executing op: CustomActionSchedule(Action=RestoreCcSettingsOnRepair.03FE01CF_295E_4354_A292_7DC4A810E0DA,ActionType=1281,Source=BinaryData,Target=_WriteCcSettingsTables@4,)
MSI (s) (84:AC) [14:29:52:111]: Executing op: ActionStart(Name=WriteCcSettingsTables_Rol.03FE01CF_295E_4354_A292_7DC4A810E0DA,,)
MSI (s) (84:AC) [14:29:52:111]: Executing op: CustomActionSchedule(Action=WriteCcSettingsTables_Rol.03FE01CF_295E_4354_A292_7DC4A810E0DA,ActionType=1281,Source=BinaryData,Target=_DeleteCcSettingsTables@4,CustomActionData=C:\DOCUME~1\COMPIN~1\LOCALS~1\Temp\CCI1F.tmp)
MSI (s) (84:AC) [14:29:52:111]: Executing op: ActionStart(Name=WriteCcSettingsTables.03FE01CF_295E_4354_A292_7DC4A810E0DA,,)
MSI (s) (84:AC) [14:29:52:111]: Executing op: CustomActionSchedule(Action=WriteCcSettingsTables.03FE01CF_295E_4354_A292_7DC4A810E0DA,ActionType=1025,Source=BinaryData,Target=_WriteCcSettingsTables@4,CustomActionData=C:\DOCUME~1\COMPIN~1\LOCALS~1\Temp\CCI1E.tmp)
MSI (s) (84:14) [14:29:52:111]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI5C.tmp, Entrypoint: _WriteCcSettingsTables@4
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Start Initialization:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Getting custom action data:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: szFileName == 'C:\DOCUME~1\COMPIN~1\LOCALS~1\Temp\CCI1E.tmp':
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Parsing data:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: End Initialization:
MSIASSERT - WriteSettings: Why I fail??:
MSIRESULT !!FAILED!! - WriteCcSettingsTables: End WriteCcSettingsTables:
MSI (s) (84:AC) [14:29:52:286]: User policy value 'DisableRollback' is 0
MSI (s) (84:AC) [14:29:52:286]: Machine policy value 'DisableRollback' is 0
Action ended 14:29:52: InstallFinalize. Return value 3.
and
MSI (s) (84:AC) [14:30:28:444]: Executing op: ActionStart(Name=MSISTS_INITIAL_MESSAGE.2D6B2C77_9DB3_4019_A3E4_3F2892186836,,)
MSI (s) (84:AC) [14:30:28:444]: Executing op: ActionStart(Name=SetOneTimeUpdateCookie_RB.93C43188_D2F5_461E_B42B_C3A2A318345C,,)
MSI (s) (84:AC) [14:30:28:444]: Executing op: CustomActionRollback(Action=SetOneTimeUpdateCookie_RB.93C43188_D2F5_461E_B42B_C3A2A318345C,ActionType=1281,Source=BinaryData,Target=SetOneTimeUpdateCookie_RB,)
MSI (s) (84:04) [14:30:28:444]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI72.tmp, Entrypoint: SetOneTimeUpdateCookie_RB
MSI (s) (84:AC) [14:30:28:460]: Executing op: ActionStart(Name=undeleteUMS.BC731320_557D_4E8F_8CED_C1B9A179A81F,,)
MSI (s) (84:AC) [14:30:28:460]: Executing op: CustomActionRollback(Action=undeleteUMS.BC731320_557D_4E8F_8CED_C1B9A179A81F,ActionType=1281,Source=BinaryData,Target=undeleteUMS,)
MSI (s) (84:CC) [14:30:28:460]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI73.tmp, Entrypoint: undeleteUMS
undeleteUMS: called
undeleteUMS: OpenService() FAILED with error 1060
undeleteUMS: exiting
MSI (s) (84:AC) [14:30:28:460]: Executing op: ActionStart(Name=stopSP.BC731320_557D_4E8F_8CED_C1B9A179A81F,,)
MSI (s) (84:AC) [14:30:28:460]: Executing op: ActionStart(Name=checkMSXMLVersion.BC731320_557D_4E8F_8CED_C1B9A179A81F,,)
MSI (s) (84:AC) [14:30:28:460]: Executing op: ActionStart(Name=RB_cleanupFolder.BC731320_557D_4E8F_8CED_C1B9A179A81F,,)
MSI (s) (84:AC) [14:30:28:460]: Executing op: CustomActionRollback(Action=RB_cleanupFolder.BC731320_557D_4E8F_8CED_C1B9A179A81F,ActionType=1345,Source=BinaryData,Target=cleanupFolder,)
MSI (s) (84:04) [14:30:28:476]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI74.tmp, Entrypoint: cleanupFolder
InstSymProtect::cleanupFolder() -> called
DeleteFolderIfNoFileExists: Driver file is not present.
InstSymProtect::DeleteFolder() -> ShellExecuteEx succeeded: executed command line /C rmdir /S /Q SPBBC with parentDir=C:\Program Files\Common Files\Symantec Shared\
MSI (s) (84:AC) [14:30:28:694]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (84:AC) [14:30:28:694]: Error in rollback skipped. Return: 5
cleanupFolder: exiting
MSI (s) (84:AC) [14:30:28:694]: No System Restore sequence number for this installation.
MSI (s) (84:AC) [14:30:28:694]: Unlocking Server
MSI (s) (84:AC) [14:30:28:694]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
MSI (s) (84:AC) [14:30:28:694]: Transforming table InstallExecuteSequence.
Action ended 14:30:28: INSTALL. Return value 3.
Any help? If more info is needed let me know. I can't install backup exec, SSC, or SAV. Liveupdate is the only thing that will install.
Thanks