SSIM can not read the SWG log (via FTP and csv ansi)
We used SSIM Symantec Event Collector for Web Gateway to collect the SWG events.
SWG must be configed to send the log file (csv (ANSI)) via FTP.
We installed the SSIM Agent and Symantec Event Collector for Web Gateway on the FTP server (Windows server 2003 R2).
And we set the SSIM client to collector sensor to receive the SWG log on the FTP server (Windows server 2003 R2).
We found that the SSIM can not got the events if the csv files are ANSI,
SSIM event showed the Event Type ID is [ Error while Reading from Data Source ].
Below is the Description in the SSIM event.
[ Description = Cannot load log file headers. java.io.FileNotFoundException: d:\swglog\Spyware130311111501.csv ]
But we can get the SWG events if we transfer the ANSI to UTF-8 manually.
How can we get the csv log files ( UTF-8 not ANSI) from SWG?