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SSR 2011 Cannot Consolidate Incremental Recovery Points

Created: 14 Nov 2012 | 17 comments

I'm backing up all of my server with SSR 2011.  Two of them are getting the errors below.  I've checked to make sure that SSR is fully updated.  The other servers with the exact version, settings, and data location are not giving these errors.  Any help would be greatly appreicated.

 

Notification Type: Error

Priority: Medium

Description: Error EC8F17D9: Cannot complete scheduled consolidation of incremental recovery points for Shares (E:\).

Error EC8F17D8: Cannot complete consolidation of incremental recovery points.

Error EBAB03F1: The parameter is incorrect.

Details: The parameter is incorrect.

 

 

Notification Type: Error

Priority: High

Description: Error EC8F17D8: Cannot complete consolidation of incremental recovery points.

Error EBAB03F1: The parameter is incorrect.

Details: The parameter is incorrect.

 

Comments 17 CommentsJump to latest comment

Markus Koestler's picture

Let me escalate this to support for you !

*** Please mark thread as solved if you consider this to have answered your question(s) ***

GSD12's picture

I also intermittently get this error and it's very annoying. Can you post the fix once resolved.

kaplang's picture

Has a resolution to this issue been found yet.  I too have experienced this problem, mine on desktop ed. on a winxp machine.

gk

Markus Koestler's picture

Which version of SSR 2011 are you running exactly ? SP1/2/3 ?

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Talto's picture

I don't know how to check the SP level, but the version under "About" is 10.0.1.41704. Does that help?

Markus Koestler's picture

This is SP1, can you run liveupdate to update to SP3 ?

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Talto's picture

I've run liveupdate several times on both systems with the problem, but it says the product is up to date.  I'm downloading SP3 now to do a manual update.  Will update here once that is complete.

Talto's picture

So I'm running the SP3 install right now and it's been stuck in the same position on the progress bar for the past hour...is that normal?

Talto's picture

I just opened the program and went to "About" and it shows that the version has been updated to 10.0.3.45857.

Markus Koestler's picture

Yep, you're now at SP3 ! Can you check if the error still comes  up ?

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Talto's picture

The SP3 install never completed...the progress bar is stuck at about 90%...been like that for a day now.  I'm just going to kill it.

 

 

 

Markus Koestler's picture

But you said you opend the program and "About" showed 10.0.3 ?!

*** Please mark thread as solved if you consider this to have answered your question(s) ***

Talto's picture

Yes...that was after that progress bar was on the screen at 90% for a few hours.  I then just tried to open the program to see if maybe the system was locked up and the program opened, but that progress bar was still up and at 90%.  Let it sit over night and killed it just now and I have a bunch of errors.  Tried to reinstall the SP3 and it will not install now with error about the install package.

kaplang's picture

It is now December 28, 2012.  Has Symantec come up with a resolution to the original problem?

GK

GSD12's picture

I read somewhere that the issue is because the machine hasn't been shutdown properly. Therefore, when the incremental runs, it can't compare the image properly to the previous ones (something to do with the loading of the drivers at startup not being in the right order). One solution was to move/delete all the incrementals and run a full backup and see if this works. That solution actually worked for about a week for me, but then it came back. I ended up using Acronis Trueimage on this particular PC. I'd already invested enough time in the problem without any clean solution.