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SSR 2011 recovery point failed and my old backup file was deleted

Created: 17 Dec 2012 | 6 comments


i have configure my SSR backup job to keep only 1 revery point.

Yesterday, i have a problem for space disk and for many server the backup was cancelled and my old recovery point deleted! the folder backup is now empty!

here th error:

Error EBAB03F1: The operation was canceled by the user.
Info 6C8F1C2F: A recovery point operation on drive Sauvegarde de C:, 0

-1 was cancelled by the user.
    Error E7D1001F: Unable to write to file.
        Error E7D1003C: There is not enough space.
            Error EBAB03F1: There is not enough space on the disk.
Source: Symantec System Recovery

what i need to do to be sure SSR not delete old recovery point if the new recovery point is not present.

may be need to use the option: verify recovery point after creation???

thanks for help

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Chris Riley's picture

This should not happen. The existing recovery point(s) should only be removed once the new recovery point has complete successfully.

Can you confirm exactly what happened. Was the backup automatically cancelled or was there some user intervention?

And what service-pack level of SSR are you running (check in Help/About for version details).

CAWASAKI's picture


the version is

no it sheduled with symantec management altiris, tha backup was started but after few minutes due to espace disk it have cancel backup.

how i can check log for removed recovery point? in altiris server?


Chris Riley's picture

You need to check the client-side log. For Win 7/2008 R2, the log is:

Symantec System Recovery.log.txt


C:\ProgramData\Symantec\Symantec System Recovery\Logs

Can you attach the log here please?

CAWASAKI's picture


ok here the Symantec System Recovery.log.txt.

log.txt 14.95 KB
CAWASAKI's picture

hi again,

sorry, finally my administrator have deleted the file!

sorry again and thanks

TRaj's picture

So the issue seems to be solved..

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