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SSR 2013 Custom Recovery Disk, PCAnywhere

Created: 03 Apr 2013 • Updated: 05 Apr 2013 | 3 comments
kaplang's picture
This issue has been solved. See solution.

In creating the custom recover disk, when I come to the screen where I indicate the destination for the created .iso file, there is also an option for PCAnywhere services.  However, it is greyed out and I am unable to select it.  I've tried several times.

Is this option tied to anything else that I may have missed?

This is on an Windows 2012 server.

Thoughts?  Thanx!

Operating Systems:

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Chris Riley's picture

This is my understanding...

There is no 64bit version of the pcAnywhere ThinHost so this is why the option is greyed out when creating a custom 64bit recovery disk.

The only way to workaround this is to create a 32bit recovery disk and this can only be done on a 32bit machine.

Not ideal I know but I hope this info helps.

SOLUTION
kaplang's picture

Thanks for your comment.  It helps in the sense that it explains the problem.

Would I be correct in assuming that Symantec is end-of-lifeing PCA since everything is going 64bit?

smiley

Chris Riley's picture

Would I be correct in assuming that Symantec is end-of-lifeing PCA since everything is going 64bit?

Sorry, I don't know the answer to this. I'm not aware of any plans to end-of-life PCA.