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SSR 2013 Desktop upgrade vs. competitive license?

Created: 28 Mar 2013 • Updated: 29 Mar 2013 | 8 comments

As an existing licensed Ghost 15 user, what type of license am I supposed to purchase now to get the SSR 2013 Desktop?

The upgrade license  product listed here ($35.99)?

https://www.cdw.com/shop/products/Symantec-System-...

or the "competitive upgrade" product license listed here ($35.99)?

https://www.cdw.com/shop/products/Symantec-System-...

Operating Systems:

Comments 8 CommentsJump to latest comment

Markus Koestler's picture

Give the licensing department a call, they should know: http://www.symantec.com/business/support/index?pag...

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JohnTech's picture

I tried the link, selected the on-line (vs. email or phone option) to get the answer.  

Got this response:  "Error:  Enter at least one of the following fields: Customer Number, Serial Number and Sales Order Number"

Catch-22, since I have none of those 3 items.

I'll try email.

 
JohnTech's picture

Here is reponse I got:

"Thank you for contacting Symantec Enterprise Customer Care.
 
Regarding query number, we appreciate your interest in our products. 
 
For assistance, please contact the sales team at (800) 745 6054, option 3
or for renewals at (800) 327 2232, option 5.
 
We look forward to working with you.
 
Thank you for your continued interest in Symantec products."
 
Markus Koestler's picture

Then give the sales team a try ?!

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JohnTech's picture

The answer is that both "upgrade" and "competitive" upgrade shown on the CDW website are the same manufacturer (Symantec) product number (Mfg. Part: Q8Q6WZC0-EI1ED) -- so they are both the same product.

https://www.cdw.com/shop/products/Symantec-System-...

Andy H.'s picture

The price that those links are offering are for customers that are planning to purchase 100-249 copies of SSR. If you download the free 60-day trial, a coupon of 40%+ off the SSR2013 Desktop version will be emailed to you. The final discount will be competetive. Ensure you use the link: http://check.symantec.com/ssr2013_tw_en.html

Andy Horlacher

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JohnTech's picture

>> If you download the free 60-day trial, a coupon of 40%+ off the SSR2013 Desktop version will be emailed to you. 

Any idea when I will get that 40% off coupon?  I started the 60 day trial on March 15 but I can't activate/register the product each time I run it, because I don't have a serial number.  So I'm waiting on the email offer from Symantec.

Andy H.'s picture

I know they are working to get it off within the next few days. I anticipate that it is in process of being finalized.

Andy Horlacher

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