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SSR 2013 Trial Installation Failing - Says "loading..." then closes

Created: 11 Jun 2013 | 10 comments

Love Ghost but now have Win8.

Trying to see if I can use this instead of Acronis True Image but it's failing on install.

Operating Systems:

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Andreas Horlacher's picture

Browse to the installation disk or folder. Locate browser.exe, right-mouse click, and choose to run as Administrator. See if that makes a difference.

Andreas Horlacher

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estie's picture

Nope...didn't work either.   Progress bar only moves a little then the window closes...

Andreas Horlacher's picture

Does the installer simply disappear with no errors? Does the following folder get created: C:\ProgramData\Symantec\SYMANTEC SYSTEM RECOVERY\LOGS? 

Andreas Horlacher

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Andreas Horlacher's picture

Can you attach the SSRINST file to a reply? This may tell us more.

Andreas Horlacher

Please mark 'solved' when issue is resolved

estie's picture

Here's what the SRTINST file keeps saying

Symantec System Recovery (TM) 11.0 Installation Log

06-07-2013,14:19:38 : EnumProcesses Counts: 98

06-07-2013,14:19:38 : OS is Windows 8 or Windows 2012.

06-07-2013,14:19:38 : The OS product type is Workstation.

06-07-2013,14:19:40 : Executing managed _Setup:

06-07-2013,14:19:40 : C:\Users\sarderae\Documents\Junk\SSR\SSRx64\Install\_Setup.exe

06-07-2013,14:19:41 : ERROR: Installation failed with error -532462766. GetLastError = :0

Andreas Horlacher's picture

Looks like you started a new thread. See response there.

Andreas Horlacher

Please mark 'solved' when issue is resolved

Andreas Horlacher's picture

Please see: http://www.symantec.com/docs/TECH202984

Andreas Horlacher

Please mark 'solved' when issue is resolved