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SSR 2013 Trial Installation Failing - Says "loading..." then closes

Created: 11 Jun 2013 | 10 comments

 

Love Ghost but now have Win8.

Trying to see if I can use this instead of Acronis True Image but it's failing on install.

Operating Systems:

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Andy H.'s picture

Browse to the installation disk or folder. Locate browser.exe, right-mouse click, and choose to run as Administrator. See if that makes a difference.

Andy Horlacher

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estie's picture

Nope...didn't work either.   Progress bar only moves a little then the window closes...

Andy H.'s picture

Does the installer simply disappear with no errors? Does the following folder get created: C:\ProgramData\Symantec\SYMANTEC SYSTEM RECOVERY\LOGS? 

Andy Horlacher

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Andy H.'s picture

Can you attach the SSRINST file to a reply? This may tell us more.

Andy Horlacher

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estie's picture

Here's what the SRTINST file keeps saying

 

Symantec System Recovery (TM) 11.0 Installation Log

06-07-2013,14:19:38 : EnumProcesses Counts: 98

06-07-2013,14:19:38 : OS is Windows 8 or Windows 2012.

06-07-2013,14:19:38 : The OS product type is Workstation.

06-07-2013,14:19:40 : Executing managed _Setup:

06-07-2013,14:19:40 : C:\Users\sarderae\Documents\Junk\SSR\SSRx64\Install\_Setup.exe

06-07-2013,14:19:41 : ERROR: Installation failed with error -532462766. GetLastError = :0

Andy H.'s picture

Looks like you started a new thread. See response there.

Andy Horlacher

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Andy H.'s picture

Please see: http://www.symantec.com/docs/TECH202984

Andy Horlacher

Please mark this thread as 'solved' if it answers your question