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SSR 2013 Won't Backup

Created: 03 Dec 2013 • Updated: 04 Dec 2013 | 6 comments
This issue has been solved. See solution.

Two nights ago, my daily incremental failed. I shut the PC down and tried to run the missed backup the next morning. It failed again. A totally new one-time backup also failed. Ran the fixinstall.bat and used Live Update to get the latest version of System Recovery 2013.

This is the information that was displayed with the failures:

-Error E0020002: Device \\.\PhysicalDrive0 cannot be opened.

--Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'The process cannot access the file because it is being used by another process.'

(UMI:V-281-2-2)

The Windows Log Viewer showed similar information:

Error EC8F1780: Cannot successfully reconcile changes since last session.

Error EC8F1771: Cannot enumerate the current drives on this system.

Error E0020002: Device \\.\PhysicalDrive0 cannot be opened.

Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'The process cannot access the file because it is being used by another process.' (UMI:V-281-3215-6016)

I also got the error message about not being able to reconcile changes since the previous session when opening the System Recovery application.

Running Windows 7 Ultimate 64 bit, fully patched.

Any assistance would be greatly appreciated.

Regards, Dan

Operating Systems:

Comments 6 CommentsJump to latest comment

Markus Koestler's picture

Can you, for testing purposes, run a full backup ?

*** Please mark thread as solved if you consider this to have answered your question(s) ***

Daniel.Schumacher's picture

Markus,

As I mentioned in my original message, running a new one-time full backup was one of the things that I tried.  Got the same messages.

Regards, Dan

Andy H.'s picture

Are you using any other backup software on this system, such as an online backup or Windows backup?

Andy Horlacher

Please mark this thread as 'solved' if it answers your question

Daniel.Schumacher's picture

Andy,

No I don't.  Have been using nothing but Ghost and SSR for years.

Regards, Dan

Daniel.Schumacher's picture

Here is what finally worked to fix the problem.

1. Under Computer Management\Services scroll down until you find SymTrackSvc. Right click and select Stop.

2. Go to C:\Program Files\Symantec\Symantec System Recovery\Shared\Drivers\Driver\VTrack.inf. Run as Administrator. This will require a system restart.

Upon restart everything was back to normal and I was able to perform a "Missed Backup".

Regards, Dan

SOLUTION
Markus Koestler's picture

Lucky you !

*** Please mark thread as solved if you consider this to have answered your question(s) ***