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SSRINST Error -532462766

Created: 24 Jun 2013 | 5 comments

I can't insyall SSR on Windows 8 to replace my only Win7 + Ghost 15 setup

Here's what the SRTINST file keeps saying
 
 
 
Symantec System Recovery (TM) 11.0 Installation Log
 
06-07-2013,14:19:38 : EnumProcesses Counts: 98
 
06-07-2013,14:19:38 : OS is Windows 8 or Windows 2012.
 
06-07-2013,14:19:38 : The OS product type is Workstation.
 
06-07-2013,14:19:40 : Executing managed _Setup:
 
06-07-2013,14:19:40 : C:\Users\sarderae\Documents\Junk\SSR\SSRx64\Install\_Setup.exe
 
+ 06-07-2013,14:19:41 : ERROR: Installation failed with error -532462766. GetLastError = :0
Operating Systems:

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Andy H.'s picture

This error can indicate a possible issue with the ISO or the download location. The previous line shows the path C:\Users\sarderae\Documents\Junk\SSR\SSRx64\Install\_Setup.exe. Can you create an actual CD from the downloaded ISO and try installing from there? 

Also, ensure you uninstall Ghost 15 before trying to install SSR 2013, if it is installed.

Andy Horlacher

Please mark this thread as 'solved' if it answers your question

estie's picture

It's a ZIP file not an ISO so I unzipped in a directory and clicked on the only "application" in the root directory called  "browser"

but the file description is called Symantec DVD browser...

the whole thing is extremely non-user friendly...

Andy H.'s picture

Send me a private message and I will send you a link to the ISO file, from which you can create an installation CD-ROM. From the CD-ROM, you will locate the BROWSER.exe, right-mouse click on it, and choose to Run As Admininstrator.

 

Andy Horlacher

Please mark this thread as 'solved' if it answers your question

estie's picture

These are the instructions from the trial.  This is a brand new Windows8 laptop with no Ghost15 installed.

Can anyone help?

 

  1. Download Symantec System Recovery 2013 Desktop Edition. If you currently have Norton Ghost installed on your PC, uninstall it before proceeding.

  2. Once your download is complete, unzip and install the product by double clicking on the browser.exe file to begin backing up and imaging your data.

  3. If you try the 60-day free trial and like Symantec System Recovery 2013 Desktop Edition, you will be eligible for an exclusive discount of over 40% off MSRP. A coupon code will be sent to you during the trial period.
Andy H.'s picture

Please follow: http://www.symantec.com/docs/TECH202984

Andy Horlacher

Please mark this thread as 'solved' if it answers your question