Endpoint Protection

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  • 1.  IN START UP UNWANTED EXE IS SHOWING...

    Posted Oct 26, 2009 10:43 PM

    WE ARE USING SYMANTEC ENDPOINT ANTIVIRUS. IN OUR NETWORK ALL MACHINES ARE IN DOMAIN AND EACH AND EVERY MACHINE WE HAVE BLOCKED SYSTEM AND SYTEM32 WRITE PERMISSION.LAST NIGHT SYMANTEC DELETED SOME EXE FROM TEMP FOLDER.AND THE IT IS COMING CONTINOUSLY.I HAVE CHECK THE CLIENT MACHINE THERE IS SOME UNWANTED EXE IN TEMP AND IN START-->PROGRAM--->STARTUP WE HAVE CHECKED LOTS OF UNWANTED EXE ARE SHOWING LIKE AVPRO_2010.EXE, MHBUPD32.EXE AND THE MACHINE IS HANGED.WE HAVE ALREADY UPLOADED THE EXES AND GOT TRACKING ID BUT TILL NOW WE DON'T GET CALL FROM SYSMANTEC BUT ALREADY TWO DAYS GONE.CAN ANYBODY HELP ME OUT....


    Soumya Ghosh
    Network Executive

    Shriram Insight Share Brokers Limited


  • 2.  RE: IN START UP UNWANTED EXE IS SHOWING...

    Posted Oct 27, 2009 12:24 AM
    Can you give us the tracking number please.


  • 3.  RE: IN START UP UNWANTED EXE IS SHOWING...

    Posted Oct 27, 2009 01:00 AM
    Tracking #13358238  


  • 4.  RE: IN START UP UNWANTED EXE IS SHOWING...

    Posted Oct 27, 2009 01:29 AM
    Did you follow the 5 Steps of Virus Troubleshooting
    http://service1.symantec.com/SUPPORT/ent-security.nsf/3cc2e41c6822760f882573410063494d/59ced4261979d3e78825725f007bfde5?OpenDocument

    Also make sure you do the following...

    Isolate the machine
    Disable System Restore
    Make sure you have updated Definitions or the latest rapid release
    Run a full system scan in safe mode