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Status 84: write media error

Created: 20 Mar 2013 | 8 comments

Hello,

After "resetting" the master server(Solaris) in my Netbackup environment, I'm getting Status 84 error on most backup jobs. 

 

"critical bptm (pid=3306) image open failed: error 2060046: plugin error"

This is the common error that I'm getting.

 

Netbackup 7.1.0.3

1 Master server-Solaris

3-Media servers-Linux RHEL 5

Operating Systems:

Comments 8 CommentsJump to latest comment

Mark_Solutions's picture

What do you mean by "resetting"? Hard power off?

I assume you are using MSDP? If so you may have corrupted something in the de-dupe storage so check that it is actually running and what the spoold and storaged logs say

If not MSDP then let us know more about your systems, Operating System, NBU Version etc

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

JTBSANADMIN's picture

Typed the command reset.  I thought it would reboot the server and it did.  Maybe it wasn't the best command...

Dat Domain is the storage component, and they're running.  These errors didnt occur until I reset the master server...

What commands can I use to check the master server for changes?

THX

RonCaplinger's picture

Plug-in error is likely the OST driver for the Data Domains.  They are likely no longer working correctly, but I don't know right off the bat what the problem is (the OST plug-in itself is NOT the problem, but is reporting that it can't write to the Data Domains).  Check that the Disk Pools are still showing up in NetBackup.

JTBSANADMIN's picture

The Disk Pools are still visible in the Netbackup console. 

RonCaplinger's picture

Click on Device Monitor, then at the bottom of the window you should see tabs for Drives and Disk Pools.  Click on Disk Pools and make sure the status is "up".

JTBSANADMIN's picture

Yes.  I've verified that they're both "UP". (DataDomain1 and DataDomain2)

Mark_Solutions's picture

The admin console is notorious for not correctly showing the disk pool status

Run an All Log Entries report and see what that says - you may need to UP the pools from the command line using the nbdevconfig -changestate command

Also take a look at the ost-plugins directory (/usr/openv/lib/ost-plugins) to see if everything there looks OK

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Dan@NB's picture

To add to previous posts:

Try the following and provide the output:

/usr/openv/netbackup/bin/admincmd/nbdevquery -listdp -U

/usr/openv/netbackup/bin/nbdevquery -liststs -U

/usr/openv/netbackup/bin/admincmd/bpstsinfo -pi

Plugin update might be required.

 

+ Dan