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status code 40

Created: 31 Oct 2013 | 3 comments

Hi all,

in the middle of the some backups I get the 40 network connection broken for some backups. What can I do for this problem. I have tried almost all the time-out values and Some times, the master / media server goes offline status. 

nbu 7.1.0.4

master server solaris 10

media server win 2008 R2

 

 

10/31/2013 06:04:52 - Info nbjm (pid=15211) starting backup job (jobid=1399407) for client xxxxx, policy ORACLE_XXXXX_PKYSTEST_ARCH_ENCR, schedule Default-Application-Backup

10/31/2013 06:04:52 - Info nbjm (pid=15211) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=1399407, request id:{97F9569C-41E1-11E3-A9C7-001517810EE1})

10/31/2013 06:04:52 - requesting resource xxxxx-hcart3-robot-tld-4

10/31/2013 06:04:52 - requesting resource xxxxx.NBU_CLIENT.MAXJOBS.xxxxx

10/31/2013 06:04:52 - requesting resource xxxxx.NBU_POLICY.MAXJOBS.ORACLE_XXXXX_PKYSTEST_ARCH_ENCR

10/31/2013 06:04:56 - Waiting for scan drive stop IBM.ULT3580-TD5.022, Media server: xxxxx

10/31/2013 06:04:57 - granted resource  xxxxx.NBU_CLIENT.MAXJOBS.xxxxx

10/31/2013 06:04:57 - granted resource  xxxxx.NBU_POLICY.MAXJOBS.ORACLE_XXXXX_PKYSTEST_ARCH_ENCR

10/31/2013 06:04:57 - granted resource  7493L5

10/31/2013 06:04:57 - granted resource  IBM.ULT3580-TD5.022

10/31/2013 06:04:57 - granted resource  xxxxx-hcart3-robot-tld-4

10/31/2013 06:04:57 - estimated 0 kbytes needed

10/31/2013 06:04:57 - Info nbjm (pid=15211) started backup job for client xxxxx, policy ORACLE_XXXXX_PKYSTEST_ARCH_ENCR, schedule Default-Application-Backup on storage unit xxxxx-hcart3-robot-tld-4

10/31/2013 06:04:58 - started process bpbrm (pid=8428)

10/31/2013 06:04:58 - connecting

10/31/2013 06:05:06 - connected; connect time: 0:00:00

10/31/2013 06:05:06 - mounting 7493L5

10/31/2013 06:05:23 - Info bpbrm (pid=8428) xxxxx is the host to backup data from

10/31/2013 06:05:23 - Info bpbrm (pid=8428) reading file list from client

10/31/2013 06:05:24 - Info bpbrm (pid=8428) listening for client connection

10/31/2013 06:05:30 - Info bpbrm (pid=8428) INF - Client read timeout = 19200

10/31/2013 06:05:30 - Info bpbrm (pid=8428) accepted connection from client

10/31/2013 06:05:30 - Info bphdb (pid=8096) Backup started

10/31/2013 06:05:30 - Info bptm (pid=11196) start

10/31/2013 06:05:31 - Info bptm (pid=11196) using 262144 data buffer size

10/31/2013 06:05:31 - Info bptm (pid=11196) setting receive network buffer to 262144 bytes

10/31/2013 06:05:31 - Info bptm (pid=11196) using 64 data buffers

10/31/2013 06:05:31 - Info bptm (pid=11196) start backup

10/31/2013 06:05:31 - Info bptm (pid=11196) backup child process is pid 9628.9688

10/31/2013 06:05:31 - Info bptm (pid=11196) Waiting for mount of media id 7493L5 (copy 1) on server xxxxx.

10/31/2013 06:05:31 - Info bptm (pid=9628) start

10/31/2013 06:05:54 - Info bptm (pid=11196) media id 7493L5 mounted on drive index 75, drivepath {5,0,14,0}, drivename IBM.ULT3580-TD5.022, copy 1

10/31/2013 06:06:28 - mounted 7493L5; mount time: 0:01:22

10/31/2013 06:06:28 - positioning 7493L5 to file 15

10/31/2013 06:06:28 - positioned 7493L5; position time: 0:00:00

10/31/2013 06:06:28 - begin writing

10/31/2013 06:06:55 - Info bphdb (pid=8096) dbclient(pid=8096) wrote first buffer(size=262144)

10/31/2013 06:06:55 - Error bpbrm (pid=8428) could not write FILE ADDED message to OUTSOCK

10/31/2013 06:06:56 - Info bphdb (pid=8096) done. status: 0

10/31/2013 06:07:01 - Info bpbrm (pid=8428) validating image for client xxxxx

10/31/2013 06:07:01 - Error bpbrm (pid=8428) could not write EXIT STATUS to OUTSOCK

network connection broken  (40)

Operating Systems:

Comments 3 CommentsJump to latest comment

Marianne's picture

Help us to uderstand what this means?

Some times, the master / media server goes offline status. 

Is there perhaps a firewall between the master and media server?

Here we see comms problem between master and media server:

10/31/2013 06:06:55 - Error bpbrm (pid=8428) could not write FILE ADDED message to OUTSOCK

Similar issue in this forum discussion:

https://www-secure.symantec.com/connect/forums/backup-failing-status-40

 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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sri vani's picture

Please verify the nbjm log for more details:

and please do check this refernce link

http://www.symantec.com/business/support/index?pag...

Stumpr2's picture

You said in the middle of a backup yet the details show small time frame from start to error. I did notice that your schedule was for Oracle and I was wondering if perhaps it may be a name resolution timeout. Oracle needs forward and reverse name resolution to work between the client, media server AND master server. I suggest entries to be made in each of their local hosts files. Also of coarse check the resolve file to be able to use those local host entries.

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