Video Screencast Help

STATUS CODE 58: Can't connect to client

Created: 01 Jul 2013 | 6 comments
T_N's picture

Hi All,

 

I have issue about nbu client port (1556, 13782, & 13724). My nbu media server is linux redhat 2.6 running on nbu 7.1.0.4 , client is win2003 64 bits running on nbu 7.1.0.4. I am not able to telnet from media server to client except I log on client. no FW between the media server & client. Anyone know how to fix it ? Thanks.

Tom

Operating Systems:

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mph999's picture

I'm fairly sure that you can't telnet to windows client as it has no ability to understand 'telnet'. However, you should be able to telnet to port 1556, from the media server:

telnet 1556 Does this work ?

Can you ping the client from the media - this would at least show basic connectvity.

If not, I would say you need to involve your network admins - without network connectivity, through no fault of its own, NBU will not work.

Providing this is all resolved, for a client to work it needs only to be able to fully resolve (forwards and backwards) the media srever name, and, have a SERVER entry in the registry for the media server. In addition, the media must be able to fully resolve the client.

Martin

 

Regards,  Martin
 
Setting Logs in NetBackup:
http://www.symantec.com/docs/TECH75805
 
T_N's picture

before ping from client to media server, I am not able telnet from media server to client through nbu ports (1556, 13782, 13724)

[root@nfmnbk02lps ~]# telnet ghdlts01wps  13724
Trying 172.25.199.54...
telnet: connect to address 172.25.199.54: Connection refused
telnet: Unable to connect to remote host: Connection refused
[root@nfmnbk02lps ~]# telnet ghdlts01wps  13782
Trying 172.25.199.54...
telnet: connect to address 172.25.199.54: Connection refused
telnet: Unable to connect to remote host: Connection refused
[root@nfmnbk02lps ~]# telnet ghdlts01wps  1556
Trying 172.25.199.54...
telnet: connect to address 172.25.199.54: Connection refused
telnet: Unable to connect to remote host: Connection refused
[root@nfmnbk02lps ~]#
 

After pinged from client to media server

[root@nfmnbk02lps ~]# telnet ghdlts01wps  1556
Trying 172.25.199.54...
Connected to ghdlts01wps.hsi.hughesupply.com (172.25.199.54).
Escape character is '^]'.
^]
telnet> quit
Connection closed.
[root@nfmnbk02lps ~]# telnet ghdlts01wps  13782
Trying 172.25.199.54...
Connected to ghdlts01wps.hsi.hughesupply.com (172.25.199.54).
Escape character is '^]'.
^]
telnet> quit
Connection closed.
[root@nfmnbk02lps ~]# telnet ghdlts01wps  13724
Trying 172.25.199.54...
Connected to ghdlts01wps.hsi.hughesupply.com (172.25.199.54).
Escape character is '^]'.
^]
telnet> quit
Connection closed.
 

any idea why? that client was working well before

rk1074's picture

did u chked the host file of the client for the correct entries??

Marianne's picture

Have you disabled Windows Firewall on the client? 
Maybe Windows Firewall was enabled by Windows updates.

 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

T_N's picture

no FW between them. if it has FW how come I am able to thelnet from media server to client after I telneted from client to media server.

Marianne's picture

I was referring to Windows firewall that is by default enabled on Windows hosts.

Your problem is not with NBU - best to discuss with your networking team.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links