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Status Code 59 - Access to the Client was not Allowed

Created: 23 May 2012 • Updated: 23 May 2012 | 3 comments
This issue has been solved. See solution.

I am receiving this error on a backup job.  This is Netbackup 7.1 running on a Windows Server 2008 R2 Enterprise 64bit system. I have looked through other forum discussions on this, but haven't had any luck trying to fix this myself.  Below are the job details and i have attached the BPCD log for futher assistance.

 

5/23/2012 3:41:52 PM - Info nbjm(pid=33196) starting backup job (jobid=200208) for client polaris.daykimball.org, policy PACS.Images.on.Polaris, schedule Incremental 
5/23/2012 3:41:52 PM - Info nbjm(pid=33196) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=200208, request id:{206810E6-849C-4247-B470-B23EC1D76E6E}) 
5/23/2012 3:41:52 PM - requesting resource PUCK_Scalar24_LTO2_R1
5/23/2012 3:41:52 PM - requesting resource puck1.NBU_CLIENT.MAXJOBS.polaris.daykimball.org
5/23/2012 3:41:52 PM - requesting resource puck1.NBU_POLICY.MAXJOBS.PACS.Images.on.Polaris
5/23/2012 3:41:53 PM - granted resource puck1.NBU_CLIENT.MAXJOBS.polaris.daykimball.org
5/23/2012 3:41:53 PM - granted resource puck1.NBU_POLICY.MAXJOBS.PACS.Images.on.Polaris
5/23/2012 3:41:53 PM - granted resource 000079
5/23/2012 3:41:53 PM - granted resource IBM.ULTRIUM-TD2.000
5/23/2012 3:41:53 PM - granted resource PUCK_Scalar24_LTO2_R1
5/23/2012 3:41:53 PM - estimated 0 Kbytes needed
5/23/2012 3:41:53 PM - begin Parent Job
5/23/2012 3:41:53 PM - begin Snapshot, Start Notify Script
5/23/2012 3:41:53 PM - Info RUNCMD(pid=15820) started           
5/23/2012 3:41:53 PM - Info RUNCMD(pid=15820) exiting with status: 0        
Status 0
5/23/2012 3:41:53 PM - end Snapshot, Start Notify Script; elapsed time: 00:00:00
5/23/2012 3:41:53 PM - begin Snapshot, Step By Condition
Status 0
5/23/2012 3:41:53 PM - end Snapshot, Step By Condition; elapsed time: 00:00:00
5/23/2012 3:41:53 PM - begin Snapshot, Stream Discovery
Status 0
5/23/2012 3:41:53 PM - end Snapshot, Stream Discovery; elapsed time: 00:00:00
5/23/2012 3:41:53 PM - begin Snapshot, Read File List
Status 0
5/23/2012 3:41:53 PM - end Snapshot, Read File List; elapsed time: 00:00:00
5/23/2012 3:41:53 PM - begin Snapshot, Create Snapshot
5/23/2012 3:41:55 PM - started process bpbrm (2552)
5/23/2012 3:41:56 PM - Error bpbrm(pid=2552) bpcd on polaris.daykimball.org exited with status 59: access to the client was not allowed
5/23/2012 3:41:56 PM - Info bpbrm(pid=2552) polaris.daykimball.org is the host to backup data from    
5/23/2012 3:41:56 PM - end writing
Status 59
5/23/2012 3:41:56 PM - end Snapshot, Create Snapshot; elapsed time: 00:00:03
5/23/2012 3:41:56 PM - begin Snapshot, Stop On Error
Status 0
5/23/2012 3:41:56 PM - end Snapshot, Stop On Error; elapsed time: 00:00:00
5/23/2012 3:41:56 PM - begin Snapshot, Delete Snapshot On Exit
Status 0
5/23/2012 3:41:56 PM - end Snapshot, Delete Snapshot On Exit; elapsed time: 00:00:00
5/23/2012 3:41:56 PM - begin Snapshot, End Notify Script
5/23/2012 3:41:56 PM - Info RUNCMD(pid=34688) started           
5/23/2012 3:41:56 PM - Info RUNCMD(pid=34688) exiting with status: 0        
Status 0
5/23/2012 3:41:56 PM - end Snapshot, End Notify Script; elapsed time: 00:00:00
Status 59
5/23/2012 3:41:56 PM - end Parent Job; elapsed time: 00:00:03
access to the client was not allowed(59)

Comments 3 CommentsJump to latest comment

revaroo's picture

The client is not allowing the media server access to bpcd, this is because the media server is not in the clients SERVER list.

5/23/2012 3:41:56 PM - Error bpbrm(pid=2552) bpcd on polaris.daykimball.org exited with status 59: access to the client was not allowed

If you are 100% sure the Media server is listed in the server list, then 2 possible issues:

1) Hostname resolution is wrong on the client

2) The outgoing connection on the Media server is on a different interface which resolves to a different hostname on the client.

 

In the NetBackup Console/Gui Double Click on Host Properties -> Clients -> polaris.daykimball.org -> Servers

Is the media server listed?

SOLUTION
RCBrown_DKH's picture

In the NetBackup Console/Gui Double Click on Host Properties -> Clients -> polaris.daykimball.org -> Servers

Is the media server listed?

I did check this out and only puck2 was listed.  I added puck2.daykimball.org to the list of servers and restarted the job from the Admin Console.  The job is now running.  Thank you for your quick response and quick fix.

revaroo's picture

RC, you are most welcome. The singular and fully qualified hostnames catch many people out.

Glad to be of help.