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Status code 83 when using DataDomain OST plugin 2.2.1.1

Created: 24 Jun 2010
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Hello, I was wondering if anyone has come across this: Using DD880 OS 4.8.1 - DataDomain OST plugin 2.2.1.1 Windows Server 2003 and 2008 - Netbackup 6.5.5
Problem: after uninstalling OST plugin 1.1.4.2 and installing OST Plugin 2.2.1.1 to enable DataDomain Boost for Symantec Open Storage I get status 83 in Netbackup. The message is as follows in NetBackup:
Critical bptm(pid=2156) sts_open_server failed: error 2060046 plugin error
6/24/2010 1:09:48 PM - Critical bptm(pid=2156) failure to open sts for storage server DD880-EDC01: plug-in reports error 2060046 plugin error.
6/24/2010 1:09:56 PM - end writing
media open error(83)

When I down-graded back to OST plug-in 1.1.4.2 everything works fine. I opened a ticket with DataDomain but so far I haven't received an answer.

Thanks,

Caleb

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Marianne's picture
Marianne
Trusted Advisor
Accredited
Certified
25
Jun
2010

If I read the Device

If I read the Device Compatibilty guide correctly, plugin 2.2 seems to be unsupported on Windows.
ftp://exftpp.symantec.com/pub/support/products/Net...

see p. 13.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Kevin Good's picture
Kevin Good
Certified
25
Jun
2010

Which version of the Plugin did you use?

If you're still on NBU 6.x, you must use the 32 bit version of the plugin (even on a 64 bit OS with the 64 bit NBU binaries)

Backups are IT-101 (Do Backups) Doing Backups well is an art form. Nobody cares about getting their data backed up... They only care that you can restore it for them!

The Director's picture
The Director
Certified
31
Jan
2011

Did you ever get an answer to your 83 errors?

We are seeing the same errors when running an SLP opt-dup from one DD880 to another.