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Status Error 96 - Netbackup 6.0 MP4 Solaris

Created: 29 Jul 2010 | 5 comments

I am getting an Status 96 error when netbackup trys to run a backup policy.  It looks like the tapes that Netbackup is trying to use are not accociated with the media server.   When I look at the Media Server column in the Volume Group Window it says "NONE" and Netbackup seems to be failing on these tapes.   The media server and master server are all running on the same physical server.   How do I get netbackup to accociate the tapes to the media server?

Netbackup 6.0 MP4
Platform: Solaris 9

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Will Restore's picture

is normal until the tape is allocated.  Make sure the tape is in the correct Volume Pool and Media Status is not Frozen or Suspended.

Will Restore -- where there is a Will there is a way

Marianne's picture

Volume Group field is for Location of tapes. NONE means the tapes are not in the robot and can therefore not be allocated.

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water-boy's picture

I checked and none of the tapes are frozen, suspeneded, or full.  The media status column says "ACTIVE" in the volume pool window.  It also looks like all of the tapes I'm having problems with are in a robot.  Some of the tapes that are giving me problems have never been written too and some haven't been written to for 6 months to a year.   I Downloaded the PDF document that was posted in this thread above.  I enabled the option for multiple retentions per media and that didn't seem to help.   None of our tapes have an expiration date and I made sure that the scratch pool is set up correctly.  
Must of the tapes that are giving me a problem are in the scratch pool.  So, I moved one of the tapes from the scratch pool into a separate pool that is dedicated to one policy.  All of the tapes in this pool are full besides this one tape I moved from the scratch pool.  When I try to manually start a backup it fails with error 96.  The only problem I can see with these tapes is that they are not associated to the media server.  I also tried this with several different tapes and I got the same results.

Does anyone have any ideas what the problem is ?

Marianne's picture

Please confirm that media density corresponds with tape drive density as well as Storage Unit density.

From cmd, cd to /usr/openv/netbackup/bin/goodies directory and run available_media > /tmp/media.txt.

Please post output.

Also post output of one of the policies that fails with 96:
/usr/openv/netbackup/bin/admincmd/bppllist <policy_name> -U

Also: from /usr/openv/volmgr/bin: vmpool -listscratch

Also post output for one the new tapes that have never bee used:
/usr/openv/volmgr/bin/vmquery -m <media-id>

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links