Steps re HelpDesk Solution Implementation after Testing Using the same Incident Database
Updated: 21 May 2010 | 2 comments
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We don't have the luxury of having a test environment. The HelpDesk incident database that we have been "playing with" will be the production database when we go live. What administrative tasks/steps do we need to do to begin with a clean slate? We would like to begin with incident number 1 and I already found how to do that in one of the discussions. We also would like to delete all the "play" incidents from the database. Are there any other steps/tasks that should be done?
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How to delete all incidents
Three years ago, we installed Helpdesk the same way you did, and all we did was delete test incidents and move forward. Any test or example rules were removed, unless we intended for them to move to production. There really isn't any other cleanup you need to perform.
Does this help?
Mike Clemson, Senior Systems Engineer
Intuitive Technology Group -- Symantec Platinum Partner
Basically no...
If the test incidents have been removed then you should be fine. If you had dummy users, or queues then obviously these would need disabling or removing too.
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