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Still Infected files on removable devices

Created: 05 Dec 2012 | 5 comments
Anónimo's picture

My SEPM has clients that show "Still Infected" files on removable media, whether it be a CD or thumb drive.  Even when the device is removed, it does not clear.  The only solution I've found is to put in a clean disc or thumb drive, let SEP scan it and then it clears the "Still Infected" flag.

Has anyone seen this or know of a better way to resolve this issue?

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Rafeeq's picture

thats the only way so far :) 

or else clear all the infected status . 

ᗺrian's picture

Try these:

How to reset the "Still Infected" status of clients in bulk from the Symantec Endpoint Protection Manager

How to clear the "Still Infected" status from Reports in the Symantec Endpoint Protection Manager

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

brewabel's picture

Thanks Brian.  I'll give these a go and see if they clear it out correctly.

cus000's picture

It's a known behaviour of SEP.... not sure if this changed in SEP 12.1?