Still Infected files on removable devices
Created: 05 Dec 2012 | 5 comments
My SEPM has clients that show "Still Infected" files on removable media, whether it be a CD or thumb drive. Even when the device is removed, it does not clear. The only solution I've found is to put in a clean disc or thumb drive, let SEP scan it and then it clears the "Still Infected" flag.
Has anyone seen this or know of a better way to resolve this issue?
Discussion Filed Under:
Comments 5 Comments • Jump to latest comment
thats the only way so far :)
or else clear all the infected status .
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Try these:
How to reset the "Still Infected" status of clients in bulk from the Symantec Endpoint Protection Manager
https://www.symantec.com/business/support/index?pa...
How to clear the "Still Infected" status from Reports in the Symantec Endpoint Protection Manager
https://www.symantec.com/business/support/index?pa...
SEP Knowledge Base
Endpoint SWAT
Thanks Brian. I'll give these a go and see if they clear it out correctly.
It's a known behaviour of SEP.... not sure if this changed in SEP 12.1?
SEP 12.1 will show clear once the scan status with clean message is sent
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Would you like to reply?
Login or Register to post your comment.