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Stop Liveupdate from launching when user logs in

Created: 09 Jan 2011 | 4 comments
Joseph Swenson's picture
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Macintosh clients

Users log in, Liveupdate launches. This is not wanted. I can't find what's causing Liveupdate to launch. How do I stop this? Users are getting annoyed and so am I

Cheers

Comments

twilight123's picture
09
Jan
2011
1 Vote +1
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Hi

Have you checked this?

 

Unexpected, frequent LiveUpdate sessions launch on SEP for Macintosh client

 

http://www.symantec.com/business/support/index?page=content&id=TECH144410&actp=search&viewlocale=en_US&searchid=1294639035747

Don't forget to mark this post as solution if it answered your query... :)

Mick2009's picture
10
Jan
2011
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More Information Please

Hi Joseph,

 

With a few extra details in hand, I am sure that community memebers can swiftly provide steps to resolve this.

 

Which Symantec product and version are you using?

 

Are the clients managed (by a SEPM, for instance) or unmanaged (stand-alone)?

 

Also, how do the clients update: do they go to the Internet or to an internal LiveUpdate Administrator 2.x server?

 

Thanks and best regards,

 

Mick

With thanks and best regards,

Mick

sandip_sali's picture
10
Jan
2011
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When the client machine is

When the client machine is turned on, the SEP client tries to contact the SEPM or the LUA, GUP depending on how it is configured. The communication method also plays a vital role when the live update starts. If the clients are managed then try configuring the Live update policy and check for the configured schedule.

Thanks & Regards Sandip C Sali

sandra.g's picture
24
Jan
2011
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Java LiveUpdate

Joseph,

If your clients are standalone, then the tech article listed in twilight123's post would explain what's going on.

If your clients are managed, LiveUpdate policy sets a schedule for off hours (i.e. the evening), and people log off of their machines (or shut them down), it will run as a missed event the next morning. LiveUpdate cannot run on a Mac if no one is logged in. This is due to a security requirement of the OS that no program capable of launching a window can run if no one is logged in. (Obviously, it cannot at all run if the machine is turned off. wink)

Sandip, that is a Windows screenshot; it will not help on a Mac. smiley The schedules configured by the SEPM can be viewed via Terminal by entering "sudo symsched -l" (then authenticate when prompted).

sandra

Symantec Endpoint & Mobility Group / Information Development
Don't forget to mark your thread as 'solved' with the answer that best helped you!