Video Screencast Help
Protect Your POS Environment Against Retail Data Breaches. Learn More.

Storage File Watch Error after Collection runs ID 6842

Created: 22 Oct 2012 • Updated: 15 Nov 2012 | 5 comments
This issue has been solved. See solution.

Hi all,

At 10:00am each morning our collection runs begin on each of our partitions. We then get 3 errors over the next few minutes:

All Event ID6842 :

Reason: The system cannot find the file specified. (0x80070002)

PartitionEntryID: 1D4B44F4DC7129841AD19FAF38B4D8C5C1q10000Evsite

Method: CCollector::CompactSparseCollections

AND

Reason: The system cannot find the file specified. (0x80070002)

PartitionEntryID: 195398AB5005611419FC3CDB24291FE741q10000Evsite

Method: CCollector::CreateCollection

AND

Reason: The system cannot find the file specified. (0x80070002)

PartitionEntryID: 195398AB5005611419FC3CDB24291FE741q10000Evsite

Method: CCollector::CreateCollection

 

Anyone got any suggestions, I know from running a quick SQL query the 2 partitions its involving, is it serious?

 

Comments 5 CommentsJump to latest comment

TonySterling's picture

Are there no other Events that accompany the 6842?

What version of EV?

 

JesusWept3's picture

sounds to me like there is a CAB in the collections table that is ready to do its sparse collections, however when it attempts to unpack the CAB file and repack it, the CAB file does not exist , either that or a DVS file associated with the cab does not exist in that file

EVGarrison's picture

Hi Guys,

Running 9.0.4.

At exactly 10:00 there are 6 Events triggered (6854) for each partitions collector run, all normal. Then over the next few minutes the errors occur. A 6855 is also produced later when each collector has completed, but clearly something is going wrong while its processing 2 of the partitions.

Regards

JesusWept3's picture

really what you're going to have to do is get a DTrace of StorageFileWatch, restart the storage service (as long as its after 10am when the collections process start and before the time the collections process is set to end)

Then do a search in the dtrace for "The system cannot find the file specified" and then follow the thread back to find what file its looking for and see if you can locate it

SOLUTION