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Storage status offline 4am with Backup Exec 2012

Created: 08 Oct 2012 • Updated: 27 Nov 2012 | 7 comments
Stivet's picture
This issue has been solved. See solution.

Good morning,

I have a problem with Backup Exec and the storage, is a SAN With Multipath. I have two disks that are: Deduplication Storage Fodler, and B2D.

Every day at 4:00 AM, the storage appears offline. I updated Backup Exec with LiveUpdated, but not working. I need help with this, an update to correct the problem?.

I attached pictures.

Thanks.

Nelson

Comments 7 CommentsJump to latest comment

AmolB's picture

Everyday at 04:00 hours BE runs a database maintenance but this should not cause any device to

go offline. 

Backup_Exec's picture

Hi

Have you checked the link below

http://www.symantec.com/docs/TECH189831

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

Stivet's picture

Yes, always is at 4:00 AM. What else could I check?.

Backup_Exec's picture

Hi

Please check the above link I have given if that matches please open a support case with Symantec for the orphan fix available to resolve this issue.

Hope that helps.

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

SOLUTION
Stivet's picture

Hi, yes the link matches. And and as I opened the case. 

Backup_Exec's picture

Hi

If this matches then support would help you further to collect necessary information and help you further.

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

Stivet's picture

Thanks, I will wait for the response from Symantec