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Storage Units, Storage Unit Groups, & Media Server missing

Created: 14 Jun 2013 • Updated: 14 Jun 2013 | 7 comments
This issue has been solved. See solution.

Dear Experts:

This is my layout:

One Master Server:  Solaris 10 NBU 7.1.0.3

One Media Server:  Linux 2.6  NBU 7.1.0.3

Subject:  Missing Storage Units, Storage Unit Groups, & one Media Server

 

I don't see my media server listed nor the storage units or groups.

 

From the Master Server:

/usr/openv/netbackup/bin/admincmd

>./nbemmcmd -listshosts

The following hosts were found:

server         master_bk

master        master_bk

______________________________

>./bpclntcmd -pn

expecting response from server master_bk

sun01_bk  master_bk (master server ip)

______________________________

>./bpclntcmd -self

returned:  master_bk

host master_bk:  sun01_bk at (master server ip)

_______________________________

From the media server:  /usr/openv/netbackup/bin

>./bpclntcmd -pn

expecting response from the server master_bk

dell01_bk    media1_bk  (media server ip)

_________________________________

>./bpclntcmd -self

returned:  media1_bk

host media1_bk:  dell01_bk at (media server ip)

_________________________________

From the master:  /usr/openv/db/bin

>./nbdb_admin -validate

No errors reported

Database [NBDB] validation successful.

___________________________________

ping ...media server..  (media server ip) is alive

____________________________________

from media server: /usr/openv/netbackup/bin/admincmd

>./bptestbpcd -client media1_bk -verbose

media IP ----> media IP

media IP ----> media IP

PEER_NAME = dell01_bk

HOST_NAME = media1_bk

CLIENT_NAME = media1_bk

VERSION  = 0x0710000

PLATFORM - linuxR_x86_2.6

PATCH_VERSION = 7.1.0.3

SERVER_PATCH_VERSION = 7.1.0.3

MASTER_SERVER = master_bk

EMM_SERVER = media1_bk

media IP ----> media IP

____________________

from master server: /usr/openv/netbackup/bin/admincmd

>./bptestbpcd -client media1_bk -verbose

master IP ----> master IP

master IP ----> master IP

PEER_NAME = sun01_bk

HOST_NAME = media1_bk

CLIENT_NAME = media1_bk

VERSION  = 0x0710000

PLATFORM - linuxR_x86_2.6

PATCH_VERSION = 7.1.0.3

SERVER_PATCH_VERSION = 7.1.0.3

MASTER_SERVER = master_bk

EMM_SERVER = media1_bk

master IP ----> master IP

___________________________________

I think my EMM_SERVER should say master_bk and not media1_bk

____________________________________________________________

from the master server:  /usr/openv/netbackup/bin/admincmd

>./nbemmcmd -getemmserver

These hosts were found in this domain:  master_bk

checking with the host "master_bk"...

Server Type       Host Version          Host Name       EMM Server

MASTER           7.1                        master_bk        master_bk

___________________________

from the media server:

>./nbemmcmd -getemmserver

NBEMMCMD, Version: 7.1

The function returned the following failure status:

database server is down (23)

command did not complete successfully.

_________________________________________

from the media:

>./bpstulist -L

database system error - Database server is down (4005006)

from the master:

>./bpstulist -L

no entity was found

____________________________

from the master server:

/usr/openv/volmgr/bin

>./tpconfig -emm_dev_list

Master Server:              master_bk

NetBackup Version:        7.1.0.3

Host OperatingSystem:   2

MachineState:                ACTIVE-DI

_______________

from the media server:

>./tpconfig -emm_dev_list

database server is down

_____________________

oh one more thing, i tried to start ltid but it just stops a few seconds later.....

what do i do?  nbemmcmd -updatehost or -addhost 

never done it before.

Thanks for your help!

 

 

 

 

 

 

Operating Systems:

Comments 7 CommentsJump to latest comment

JohnnyBgood's picture

I also ran this command from media server:

/usr/openv/volmgr/bin

>./vmglob -get_gdbhost

media1_bk

________________________

from the master:

./netstat -a | grep bpcd

*.bpcd       *.*         0         0       0   LISTEN

 

JohnnyBgood's picture

One more detail:  NBU status:  219, EMM status:  Storage unit is not defined in EMM

(the required storage unit is unavailable)

backup of client media1_bk exited with status 219 (the required storage unit is unavailable)

If I see anything else that will help, I'll post more...  Thanks again.

mph999's picture

On the media in /usr/openv/netbackup/bp.conf make sure the first SERVER entry is the master
Make sure the EMM entry is the name of the EMM server (which is probably the master)

On the master, in bp.conf, make sure there is a SERVER entry set to the media server name, this has to be listed below the SERVER = entry

Make sure both servers can forwards/ reverse lookup each other.

Restart the services on the master
Restart the services on the media

If all correct, the media should be auto added into nbemmcmd -listhosts output

Martin

 

Regards,  Martin
 
Setting Logs in NetBackup:
http://www.symantec.com/docs/TECH75805
 
SOLUTION
JohnnyBgood's picture

Results from media server:

/usr/openv/netbackup/ 

>./cat bp.conf

SERVER = master_bk

SERVER = media1_bk

CLIENT_NAME = media1_bk

EMMSERVER = media1_bk    <---------------------- it should say master_bk but it doesn't

REQUIRED_INTERFACE - media1_bk

VXDBMS_NB_DATA = /usr/openv/db/data

MEDIA_SERVER = media1_bk

_____________________

Results from master server:  (looks like no SERVER entry for media1_bk)

SERVER = master_bk

CLIENT_NAME = master

EMMSERVER = master_bk

VXDBMS_NB_DATA = /usr/openv/db/data

MEDIA_SERVER = media1_bk

VERBOSE = 5

#   ALLOW_NON_PORTS

ALLOW_NON_RESERVED_PORTS

CONNECT_OPTIONS = master_bk 2 2 3

_________________________________

Martin,

so I should ??

>vi bp.conf on the master and add SERVER = media1_bk underneath SERVER = master_bk

>vi bp.conf on the media and change EMMSERVER = master_bk

Thanks!

JohnnyBgood's picture

It worked Martin!  Now I have to create my storage units.  Thanks a million!!!

You rock!!

mph999's picture

Super, I am very pleased I could help you.

Martin

 

Regards,  Martin
 
Setting Logs in NetBackup:
http://www.symantec.com/docs/TECH75805