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Store.exe crashs by starting Symantec Veritas Backup Exec

Created: 03 Mar 2009

First, the system of the client. We have several customers with the same problem, but different systems - this is just an example of one of our clients.

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Windows 2003 Server Std. SP2

Intel Xeon CPU 3.20GHz

2 GB RAM

Enough free space on HDD

Veritas Backup Exec 10.0.5520

The server is used as a Exchange, File- and AD Server.

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Now to my problems.

1. I know that store.exe takes a lot of memory, but is there any other way than edit the boot.ini to limit the use of memory for that process (that didn't work) - the problem is after a while we have to restart the service so the clients can continue their work and we got a lot of clients and can't spend our time by restarting their store.exe services.

 

2. The actual problem, as soon as I start a job in Veritas Backup Exec the service store.exe don't just uses a huge amount of memory (>1GB) , the service (store.exe) also uses about ~50% of the processor until the exchange service completely crashes.

 

It's my 1st post here, so if you need any further information - just say it.

Kind Regards,

Peter