Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Store.exe crashs by starting Symantec Veritas Backup Exec

Created: 03 Mar 2009

First, the system of the client. We have several customers with the same problem, but different systems - this is just an example of one of our clients.

--------------------------------------------------

Windows 2003 Server Std. SP2

Intel Xeon CPU 3.20GHz

2 GB RAM

Enough free space on HDD

Veritas Backup Exec 10.0.5520

The server is used as a Exchange, File- and AD Server.

--------------------------------------------------

Now to my problems.

1. I know that store.exe takes a lot of memory, but is there any other way than edit the boot.ini to limit the use of memory for that process (that didn't work) - the problem is after a while we have to restart the service so the clients can continue their work and we got a lot of clients and can't spend our time by restarting their store.exe services.

2. The actual problem, as soon as I start a job in Veritas Backup Exec the service store.exe don't just uses a huge amount of memory (>1GB) , the service (store.exe) also uses about ~50% of the processor until the exchange service completely crashes.

It's my 1st post here, so if you need any further information - just say it.

Kind Regards,

Peter