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Strange AE error

Created: 06 Dec 2012 • Updated: 15 Jan 2013 | 9 comments
Bruce Crankshaw2's picture
This issue has been solved. See solution.

Hi All

EV 10 sp2, I have a customer that is busy with an ARCviewer POC. On the actual  ARCviewer server AE is required to be configured. When we try to browse directly to the EV server and the AE default webpage we get an error that says " Didn't find archives nodes"

I found the article below

http://www.symantec.com/business/support/index?page=content&id=TECH50632&actp=search&viewlocale=en_US&searchid=1354785540965

But this applies to AE through OWA so I am sure if this is even relevant. Also AE is working correctly on all desktops. Has anyone seen this before. We also tried installing the EV Client on the server and using AE through Outlook but we got the same error

Any advice would be appreciated

Discussion Filed Under:

Comments 9 CommentsJump to latest comment

Rob.Wilcox's picture

As which user?

I mean is it the VSA?

Does the VSA have an archive?

What happens when you go to a 'proper' client?

Bruce Crankshaw2's picture

Hi Rob

Yes its the VSA we logon with and it does have an archive.

A normal desktop AE opens fine.

Rob.Wilcox's picture

Does the EV server have IE with Enhanced Security Turned on?

PJuster's picture

Is it worth performing a network monitor between working a client and EV and comparing that with a network monitor of  ARCviewer server connecting to EV and look at the packets being sent and recieved.

What is in between the ARCviewer server and EV ? a firewall ?

If you feel this is a solution please mark it as such. TIA Paul

Bruce Crankshaw2's picture

Hi All

A further update

  • No windows firewall or IE security configured
  • We have noticed we get this error from any server including the actual EV server, but other EV components work like the EV integrated search
  • AE works fine from any desktop client

I don't think a Network monitor would be relevant. I am thinking that it we should look at the IIS logs?

Rob.Wilcox's picture

Yep - plus compare the versions of IE between client and server?

Bruce Crankshaw2's picture

Hi All

I have pasted the IIS logs during the error, the account that was used was DISCOVERY\srvdhkvs.

I am not sure if anyone can determine any errors?

2012-12-14 06:59:02 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 171
2012-12-14 06:59:02 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 140
2012-12-14 06:59:02 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 - 172.25.22.153 EnterpriseVaultOutlookExt-V10.0.2.1112 401 2 5 15
2012-12-14 06:59:02 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 140
2012-12-14 06:59:02 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 124
2012-12-14 06:59:02 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 DISCOVERY\WESLEY19 172.25.22.153 EnterpriseVaultOutlookExt-V10.0.2.1112 200 0 0 187
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 280
2012-12-14 06:59:03 172.24.110.15 GET /EnterpriseVault/DownloadContent.aspx JobId=1D6BB96354E6A334A859D972F7270EBA31p10000mailvault.discovery.holdings.co.za 80 DISCOVERY\TRACEY27 172.17.37.29 Microsoft+BITS/7.5 206 0 0 1341
2012-12-14 06:59:03 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 DISCOVERY\LERAN1 172.25.52.50 EnterpriseVaultOutlookExt-V10.0.0.1316 200 0 0 218
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 140
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 156
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 6583
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 187
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 202
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 234
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 6115
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 156
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 171
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 468
2012-12-14 06:59:03 172.24.110.15 GET /EnterpriseVault/download.asp VaultID=1FD0D45F6AA7ABC44988693E026DEB5BF1110000mailvault.discovery.holdings.co.za&SaveSetID=201208023910515~201207021058050000~Z~80683B9D9D2B6D1B00FD8F543E05DEA1&FormatType=Unicode&Client=EV9.0.2.1061-Outlook12&Format=MUD&AttachmentID=0 80 DISCOVERY\UMAR1 172.28.81.80 EnterpriseVaultOutlookExt-V9.0.2.1061 200 0 0 904
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 546
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 171
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 218
2012-12-14 06:59:03 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 - 172.22.129.159 EnterpriseVaultOutlookExt-V9.0.2.1061 401 2 5 31
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 265
2012-12-14 06:59:03 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 DISCOVERY\RAYMOR 172.22.129.159 EnterpriseVaultOutlookExt-V9.0.2.1061 200 0 0 78
2012-12-14 06:59:03 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 6021
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 6380
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 265
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 280
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 265
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 6286
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 6146
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 5990
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 5272
2012-12-14 06:59:04 172.24.110.15 GET /EnterpriseVault/download.asp VaultID=1DCBB4AF2BDD7394987BA83A86F29F4BF1110000mailvault.discovery.holdings.co.za&SaveSetID=201209187932355~201208270604290000~Z~1024B73E09BEE7E8674DC667721EF4D1&FormatType=Unicode&Client=EV9.0.2.1061-Outlook12&Format=MUD&AttachmentID=0 80 - 172.25.52.106 EnterpriseVaultOutlookExt-V9.0.2.1061 401 2 5 0
2012-12-14 06:59:04 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 - 172.28.30.49 EnterpriseVaultOutlookExt-V9.0.2.1061 401 2 5 31
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 234
2012-12-14 06:59:04 172.24.110.15 GET /EnterpriseVault/download.asp VaultID=1FFEA3D2CD0108543B49553807ADBCE6B1110000mailvault.discovery.holdings.co.za&SaveSetID=201211213539067~201210220849030000~Z~F0884B28AD808EFF62DA5B8505F0ED01&FormatType=Unicode&Client=EV9.0.2.1061-Outlook12&Format=MUD&AttachmentID=0 80 - 172.24.101.177 EnterpriseVaultOutlookExt-V9.0.2.1061 401 2 5 0
2012-12-14 06:59:04 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 DISCOVERY\TABISO1 172.17.33.151 EnterpriseVaultOutlookExt-V9.0.2.1061 200 0 0 374
2012-12-14 06:59:04 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 DISCOVERY\SANDY18 172.28.30.49 EnterpriseVaultOutlookExt-V9.0.2.1061 200 0 0 187
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 405
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 483
2012-12-14 06:59:04 172.24.110.15 GET /EnterpriseVault/download.asp VaultID=1DCBB4AF2BDD7394987BA83A86F29F4BF1110000mailvault.discovery.holdings.co.za&SaveSetID=201209187932355~201208270604290000~Z~1024B73E09BEE7E8674DC667721EF4D1&FormatType=Unicode&Client=EV9.0.2.1061-Outlook12&Format=MUD&AttachmentID=0 80 DISCOVERY\THATO12 172.25.52.106 EnterpriseVaultOutlookExt-V9.0.2.1061 200 0 0 452
2012-12-14 06:59:04 172.24.110.15 GET /EnterpriseVault/DownloadContent.aspx JobId=1D6BB96354E6A334A859D972F7270EBA31p10000mailvault.discovery.holdings.co.za 80 DISCOVERY\TRACEY27 172.17.37.29 Microsoft+BITS/7.5 206 0 0 780
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 530
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 7020
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 639
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 6692
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 780
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 702
2012-12-14 06:59:04 172.24.110.15 GET /EnterpriseVault/download.asp VaultID=1FFEA3D2CD0108543B49553807ADBCE6B1110000mailvault.discovery.holdings.co.za&SaveSetID=201211213539067~201210220849030000~Z~F0884B28AD808EFF62DA5B8505F0ED01&FormatType=Unicode&Client=EV9.0.2.1061-Outlook12&Format=MUD&AttachmentID=0 80 DISCOVERY\CARONESS 172.24.101.177 EnterpriseVaultOutlookExt-V9.0.2.1061 200 0 0 577
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 795
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 795
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 7082
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 858
2012-12-14 06:59:04 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 546
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 6146
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 889
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 6162
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 6723
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 546
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 546
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 7363
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 6162
2012-12-14 06:59:05 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 DISCOVERY\FEDICS 172.25.4.31 EnterpriseVaultOutlookExt-V9.0.2.1061 200 0 0 234
2012-12-14 06:59:05 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 DISCOVERY\AKASH1 172.23.36.71 EnterpriseVaultOutlookExt-V9.0.2.1061 200 0 0 265
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 842
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 982
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 530
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 904
2012-12-14 06:59:05 172.24.110.15 GET /EnterpriseVault/download.asp VaultID=13CD793D3A8C3A346AD678C38D81D46CC1110000mailvault.discovery.holdings.co.za&SaveSetID=201212135432466~201212121345340000~Z~E0039CE8E827A8A12DD1E1F8E6CC40E1&FormatType=Unicode&Client=EV10.0.2.1112-Outlook12&Format=MUD&AttachmentID=0 80 - 172.25.28.93 EnterpriseVaultOutlookExt-V10.0.2.1112 401 2 5 0
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 7800
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 811
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 826
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1045
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 842
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1170
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 967
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 8408
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 904
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 764
2012-12-14 06:59:05 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 717
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 826
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 873
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 951
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 8751
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 904
2012-12-14 06:59:06 172.24.110.15 GET /EnterpriseVault/download.asp VaultID=13CD793D3A8C3A346AD678C38D81D46CC1110000mailvault.discovery.holdings.co.za&SaveSetID=201212135432466~201212121345340000~Z~E0039CE8E827A8A12DD1E1F8E6CC40E1&FormatType=Unicode&Client=EV10.0.2.1112-Outlook12&Format=MUD&AttachmentID=0 80 DISCOVERY\AGGREY 172.25.28.93 EnterpriseVaultOutlookExt-V10.0.2.1112 200 0 0 998
2012-12-14 06:59:06 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 - 172.22.129.150 EnterpriseVaultOutlookExt-V9.0.2.1061 401 2 5 0
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 967
2012-12-14 06:59:06 172.24.110.15 GET /EnterpriseVault/DownloadContent.aspx JobId=1D6BB96354E6A334A859D972F7270EBA31p10000mailvault.discovery.holdings.co.za 80 DISCOVERY\TRACEY27 172.17.37.29 Microsoft+BITS/7.5 206 0 0 795
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 8455
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1263
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 967
2012-12-14 06:59:06 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 DISCOVERY\CASSIE 172.22.129.150 EnterpriseVaultOutlookExt-V9.0.2.1061 200 0 0 140
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 483
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 889
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1045
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1201
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 904
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 889
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1014
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 9282
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1060
2012-12-14 06:59:06 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 936
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1185
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 920
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1201
2012-12-14 06:59:07 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 DISCOVERY\GARRICK 172.25.26.39 EnterpriseVaultOutlookExt-V10.0.2.1112 200 0 0 202
2012-12-14 06:59:07 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 - 172.17.6.13 EnterpriseVaultOutlookExt-V10.0.2.1112 401 2 5 499
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 577
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 780
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1092
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 811
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1138
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 561
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 483
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 967
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 982
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 468
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 546
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1154
2012-12-14 06:59:07 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1372
2012-12-14 06:59:08 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 686
2012-12-14 06:59:08 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 624
2012-12-14 06:59:08 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 DISCOVERY\ARNOLDA 172.17.6.13 EnterpriseVaultOutlookExt-V10.0.2.1112 200 0 0 483
2012-12-14 06:59:08 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 390
2012-12-14 06:59:08 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 5366
2012-12-14 06:59:08 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1716
2012-12-14 06:59:08 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1248
2012-12-14 06:59:08 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 780
2012-12-14 06:59:08 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 - 172.17.34.24 EnterpriseVaultOutlookExt-V10.0.0.1316 401 2 5 171
2012-12-14 06:59:08 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 592
2012-12-14 06:59:08 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 842
2012-12-14 06:59:09 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 811
2012-12-14 06:59:09 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 826
2012-12-14 06:59:09 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1513
2012-12-14 06:59:09 172.24.110.15 GET /EnterpriseVault/download.asp VaultID=1E953C38601A7BD48B5F9A277E488954C1110000mailvault.discovery.holdings.co.za&SaveSetID=201211284088342~201211261351250000~Z~501F77F6FAD68C452C10D7185E9DB4F1&FormatType=Unicode&Client=EV8.0.4.2002-Outlook12&Format=MUD&AttachmentID=0 80 DISCOVERY\ELIZAB49 172.25.44.75 EnterpriseVaultOutlookExt-V8.0.4.2002 200 0 0 904
2012-12-14 06:59:09 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 - 172.23.36.80 EnterpriseVaultOutlookExt-V9.0.2.1061 401 2 5 15
2012-12-14 06:59:09 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1029
2012-12-14 06:59:09 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 DISCOVERY\SUSAN2 172.23.36.80 EnterpriseVaultOutlookExt-V9.0.2.1061 200 0 0 218
2012-12-14 06:59:09 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 DISCOVERY\GRANT31 172.17.34.24 EnterpriseVaultOutlookExt-V10.0.0.1316 200 0 0 312
2012-12-14 06:59:09 ::1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 DISCOVERY\srvdhkvs ::1 - 200 0 0 1653
2012-12-14 06:59:09 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 - 172.23.59.108 EnterpriseVaultOutlookExt-V9.0.2.1061 401 2 5 0
2012-12-14 06:59:09 172.24.110.15 GET /EnterpriseVault/clienttest.gif - 80 DISCOVERY\NDHUMA 172.23.59.108 EnterpriseVaultOutlookExt-V9.0.2.1061 200 0 0 249
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JesusWept3's picture

Are you absolutely sure things like URLScan aren't configured on the servers?
Because if it fails on all servers but not a desktop, then it sounds like there is a GPO being applied to those servers that don't apply to the desktops

it may be of some use to download Fiddler2, and look at the responses given when accessing from a desktop and when accessing from a server. So for instance the scenario1 in that technote is it removes the server header , this would stick out pretty easily in a fiddler trace

And you are absolutely sure there are no PAC Scripts being applied to IE or Automatically Detect Settings or Proxy servers set in IE?

SOLUTION
Bruce Crankshaw2's picture

Hi Alex

We have confirmed that there are no scripts that could be impacting AE.

I think the next step is to use Fiddler2 as you suggested