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Strange Archive Index Issue

Created: 23 Oct 2009 • Updated: 18 Nov 2012 | 7 comments
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I have a strange issue with an exchange archive.  I'm running EV 8 SP2 with Exchange 2003 SP2.  I have a user who left the company and we have their account disabled.  I moved the disabled user to a "Disabled Users" OU and have a "Disabled Users" - Mailbox policy that archives everything.  From what I can tell, the archive run didn't run properly last night.  When I look at the disabled user's archive I see the Range is "1 - Not Set" on the Index Volumes tab.  Not sure what that is about.  When I look at any other archive, I see something like 1 - 7099 for the range.  Also when we re-enabled the user's account and logged in as them I see everything still in their inbox and when I try to access the archive via Archive Explorer I get an error message and an entry in the event logs stating that the user needs at least read permissions.

I hope that I was able to explain my problem clearly enough.

Thank you,

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TonySterling's picture

For disabled users set this registry key:


or for 64-bit systems:

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\KVS\Enterprise Vault\Agents]

Also, since you have re-enabled the user you probably would need to synchronize them.  Would most likely be easier to give yourself read rights on the archive.


Paterson's picture

Thank you.  Do you know where I can get a list of registry tweaks?  I have the registry value PDF but I don't see the entry you listed.

Do you need to restart any services?  Also, I see there is an EnablePDF to archive hidden text.  Do you know anything about that or where it should be set.  

Thank you,

Gonz's picture

For using leaving the company it is better:

1) From Active Directory Users and Computers move the account of the affected user to the OU of "leavers".

2) Ensure that you have an "archive all" policy for the OU of "leavers"

3) Re-run the provisioning task

4) Execute a run now over the mailbox of the user leaving the company.

5) Ensure everything it is archived.

6) From the Enterprise Vault console, disable the user

7) Disable the account from AD Users and Computers.


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Paterson's picture

Hi Gonz,
How would you handle the following scenario?
I have a user who left the company and we would like to archive everything using the "archive all" policy but would like to continue to receive their email for x number of days/weeks.

Thank you,

TonySterling's picture

I would just restart the archive task to be sure. 

there is also this one if you hide the accounts mailboxes:

The registry key is:



   \Enterprise Vault



0 - Ignore hidden mailboxes (default).

1 - Process hidden mailboxes.

Content DWORD
Enables the conversion of hidden text in PDF files to HTML
0 — (Default) Hidden text is not converted
1 — Hidden text is converted

Remember is you have a 64-bit system the keys are located under HKLM\Software\Wow6432Node

Paterson's picture

I'm assuming that since I don't have a PDF Key under HKLM\Software\Wow6432Node\KVS\Enterprise Vault\ that I'll have to create it.