Strange Client Behaviour
Created: 04 Aug 2010 | 10 comments
Morning All,
We are a prdominately Office 2003 site but we have upgraded a small number of PC to Office 2007 - on the server we are using Enterprise Vault 8 SP3 for mailbox archiving..
Strange problem here - the PC's that have Office 2007 (SP2) install can read archived if the client on the PC is from the Enterprise Vault 2007 disk but if I upgrade it to EV8 or EV8SP3 clent the archived email opens in the browser instead of in Outlook and give a permissiona error.
Any help would be apprecaited.
Many thanks
Pat
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Can you share with us a client trace with maximum logging enabled?
Here you go
BTW
get the same error whether using the full client or the Http only version - going to try and download the SP4 client and try that - this is running on w Windows 7 workstation.
client version
Hi Patrick,
Are you sure about your client version?
04/08/2010 08:32:17.461[5160]: Environment:
04/08/2010 08:32:17.462[5160]: Enterprise Vault Client 9.0.0.1074.0 (HTTP)
Thank you, Gertjan
MCSE, MCITP (2x), MCTS, SCS7.5/8.0/9.0, STS9/10
Company: www.t2.nl
The EV-Dashboard. Get it here: http://evdashboard.so
Tried 2007SP1 works ok
Tried 8 Base Build Does not Work
Tried 8 SP3 Does not work
Tried 9 Full Client does not work
Tried 9 http client does not work
I would suggest you go back to a v8 sp4 (not just cause you missed it on your list) and troubleshoot from there. The V9 client might not be fully ready for release yet.
I was going to try that but I got the same problem with the EV8SP3 Client
Just downloaded the EV8SP4 client and installed it and it works fine with that - wonder if theres goint to be a problem when we go to EV9 though
Hmm, an issue was fixed EV 8 SP 4 whereby items that were in vault cache weren't retrieved from vault cache, they were downloaded again from the server.
However.. It doesn't appear that your client trace is showing that.
Essentially it's missing the call to ViewItem, which should be happening after this :
04/08/2010 08:32:50.349[5160]: ~CPSTHelper::OpenTemporaryPST: 0x0
^^^<<<<
On my machine I have ViewItem function calls then.
The code inside ::Display is a little complex, and would be something that would need additional debug tracing adding to the client (as I can't reproduce the issue here).
I see you have things working with EV 8 SP 4.. which is good, but you're talking to an 8 SP 3 server, so an 8 SP 3 client should work.
Do I win a solution when asking to troubleshoot the SP4 client!? :-)
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