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Strange issue related to journaling with strange characters

Updated: 11 Aug 2010 | 7 comments
GertjanA's picture
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Hello all,

I have the following weird issue.
We're currently running mixed environment, Exchange2003/2007, with journalmailboxes on both.

When a user has a displayname with special characters ( o with dots on it for example, or an e with an accent on it) and he sends an email, meeting request or anything else, and it is journaled on Exchange 2007, the item will go to the deleted items folder in the journalmailbox. The user then receives (obviously) a message stating that the "mail has been deleted without being read".

We've placed a transportrule on the hub-servers, to silently drop message originating from the Exchange2007 journalmailboxes to prevent these messages from being sent to the originating user.

Displaynames having special characters being journaled in Exchange2003 are archived without problems.

I am not yet able to determine if this is an Exchange 2007 problem, or if it is an EV problem. We're running EV80SP2 at the moment.

Has anyone seen this behaviour? Does anyone know if this is an Exchange or an EV problem?

Thanks for input.

Gertjan

Comments

JesusWept2's picture
09
Feb
2010
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Gertjan sounds like exchange

Gertjan
sounds like exchange to me, however put quite simply, turn thr journaling task off and see if it still happens

GertjanA's picture
09
Feb
2010
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hmm.

Hello JW.

We're getting too many mails in journal to 'turn off'  journaling, and I also cannot determine which journalmailbox the mails land.

But, good attemp! I'll see what I can do.

Thank you, Gertjan
MCSE, MCITP (2x), MCTS, SCS7.5/8.0/9.0, STS9/10
Company: www.t2.nl
The EV-Dashboard. Get it here: http://evdashboard.so

JesusWept2's picture
09
Feb
2010
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Good attempt? Cheeky bugger

Good attempt? Cheeky bugger :)
this is what vmware and test environments are made for!

GertjanA's picture
09
Feb
2010
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yeah yeah.

I'll check.

Thank you, Gertjan
MCSE, MCITP (2x), MCTS, SCS7.5/8.0/9.0, STS9/10
Company: www.t2.nl
The EV-Dashboard. Get it here: http://evdashboard.so

JolaineY's picture
09
Feb
2010
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Maybe I am missing something

Maybe I am missing something here, but how is exactly is the message getting into the deleted items folder in the Journal Mailbox?  EV isn't doing that. 

Who's the read reciept coming from by the way?  It shouldn't be the journal mailbox...

I have seen this behavior before by the way, and it was happening because an app that adds a disclaimer to emails was misconfigured.
Here are a few technotes on the topic
http://support.veritas.com/docs/329291
http://support.veritas.com/docs/317044

JesusWept2's picture
09
Feb
2010
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Well i think thats what the

Well i think thats what the thread is about, is it EV deleting the items?
I'd say no, and that it was exchange, however , items deleted without being read will generate the read receipt, which is why regular journaling via EV can cause those because post processing deletes the items and the unread receipt gets triggered, which is why theres that reg key to remove it.

I'm pretty sure its not EV deleting the item and that its the transport rule and theres little that can be done, but like i said, if you want to test, turn the journal task off and see if it still occurs and if it does still occur then its not EV etc

GertjanA's picture
09
Feb
2010
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Technotes

Hello JW and Jolaine,

I've seen the technotes, and did follow them. We do not use an app that adds disclaimers, nor are the mails scanned by AV-application.

I've followed technote to put journalmailboxes in distibutiongroup, set 'never send a response' on that also, zapped the journalmailboxes etc.

I tend to agree with JW, even without troubleshooting, that it is actually exchange, or a hidden 3rd party app causing this. I would expect the mails if EV cannot handle them to go into the 'unable to store' or invalid journal report folder or somthing.
As they are moved to the deleted items folder, without any indication that ev touched them, I believe it is exchange having problems with the displaynames. I dedicated (yeah yeah again) tomorrow for configuring the dev environment to behave like the real environment.

Thx. and will update tomorrow.

Thank you, Gertjan
MCSE, MCITP (2x), MCTS, SCS7.5/8.0/9.0, STS9/10
Company: www.t2.nl
The EV-Dashboard. Get it here: http://evdashboard.so