Symantec Management Platform (Notification Server)

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  • 1.  Subnet in Multiple sites error

    Posted Aug 07, 2014 03:32 PM

    I am getting the following error in my NS Server logs

     

    Subnet in multiple sites
    Subnet is resource associated with more then one site. Subnet:323c481b-df6a-4587-96fd-c5c03711d593 First Site bc120401-4478-49ff-8a15-11c4b05a4f6a, Additional Site: e3e6042b-2cf7-482e-aa48-f6434edeb258
       [Altiris.NS.Exceptions.AeXException @ Altiris.Resource]
       at Altiris.Resource.StandardResources.SiteSubnetRelationCache.LoadSiteSubnets(Object sender, LoadEventArgs`1 args)

     

    The GUID's refer to a subnet/mask and the 2 sites it says it is in.   When I check both of the sites I only see the subnet in 1 of them.  I am assuming somewhere it still has a reference to the subnet in the one site that is should not be, but it's not showing in the GUI anywhere.

    Any suggestions on what I can do to get this error stopped?



  • 2.  RE: Subnet in Multiple sites error
    Best Answer

    Posted Aug 08, 2014 03:01 AM

    Hi 

    To get rid of the consequence of the fact that subnet belongs to 2 sites please identify which site the subnet should belong to.

    Then run the following command in the SQL Studio

    delete from ResourceAssociation

    where ResourceAssociationTypeGuid = 'F71ABA8C-8823-44c8-A750-F03DE84DC5F6'

    and ParentResourceGuid = '<guid of the WRONG site>'

    and ChildResourceGuid = '<guid of Subnet>'

     

    Then I would recommend to restart at least w3wp . Ideally AexSVC should be restarted as well.

    Regards

    Arthur