Subscriptions , notifications duplicated

Hi Paolo,

We added a new pair of servers to our system today to help provide better response times to our users.

Are you still getting the duplicate notifications?

We're digging through the logs to see if we can understand what might have caused this.

Thanks,
Kevin

Hi Kevin,
to be honest , after these duplicate messages I disabled all notifications. 

Now I enabled again all my notifications and I will see what happens,

Thanks and regards,
Paolo

Hi Kevin,

I have also experienced this. I logged in yesterday to find 2600 emails from four different threads.

Best,
Thomas

...I only had a few duplicates, like 4 from a single thread.  Could it be that if I have subscriptions on certain topics, as well as Groups, etc that it sends a notification for each "subscription" instead of just one for the actual post I care about?

I think we have the Notifications issue fixed.

Posting here to see if I am notified in an efficient manner (and with only one email).

Thanks Kevin , I let you know in case of other issues.

Regards,
Paolo

Hi,
I am having problem with the subscriptions. I am reciewing alot notifications but I don't have any subscriptions. I have tried to cancel all my subscriptions but it doesn't work, I still get alot of notifications.

Regards
Joacim

Kevin,
I'm still seeing some "oddness" around subscriptions.  For example, here is a message I received last night:

Greetings, KSchroeder.
These are your messages

Updates for Blog entry: Introducing "ideas" on Symantec Connect

- New Comment on Introducing "ideas" on Symantec Connect by DavidRose titled This is really great :) 

Read more http://www.symantec.com/connect/blogs/introducing-ideas-symantec-connect#comment-3229821

- New Comment on Introducing "ideas" on Symantec Connect by DavidRose titled This is really great :) 

Read more http://www.symantec.com/connect/blogs/introducing-ideas-symantec-connect#comment-3229821

- New Comment on Introducing "ideas" on Symantec Connect by DavidRose titled This is really great :) 

Read more http://www.symantec.com/connect/blogs/introducing-ideas-symantec-connect#comment-3229821

Read more http://www.symantec.com/connect/blogs/introducing-ideas-symantec-connect

I don't particularly need to receive 3 links to a single comment update.  I would guess that I have subscriptions to the "Symantec Connect", "Inside Symantec", and "this post" categories...regardless it is  quite annoying and makes it difficult to dig through a larger update with dozens of links (plus they tend to be all jumbled together without breaks in between the various threads).  Is it just something with how I have configured my subscriptions, or something else?  Can this be looked into next? 

Hi Kyle,

I've started receiving similar notifications. And yes, it's annoying.

To fix the problem we had earlier this week, we had to reallocate some memory (no code changes) to allow the mailer to work properly. The fact that we didn't make any code changes makes this new bug particularly annoying.

And, yes, we're continuing to work on the "spacing" in these emails. (A little space between paragraphs would make them much easier to read.)

An issue we're dealing with in that realm is the use of a rich-text editor to enter forum posts. By default, the rich-text editor adds HTML and line endings to the comments which is making our efforts to format the plain-text emails with any predictability quite a chore.

We'll keep working on these issues.

Kevin

Hi Kevin,
I can't see any subscriptions listed so I can't select them.

Best regards
Joacim

Hi Joacim,

I've verified that you are not subscribed to receive any notifications.

Can you send or post a copy of one of the emails you're getting so we can help you track down the source.

Thanks,
Kevin

Hi Kevin,

here is one of the messages