Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Subscriptions , notifications duplicated

Updated: 09 Jun 2010 | 14 comments
riva11's picture
+5 5 Votes
Login to vote

I suppose that is running a strange subscriptions agent, just today I have received 31 times the same message ....

regards,
Paolo

discussion Filed Under:

Comments

Kevin M.'s picture
08
Nov
2009
0 Votes 0
Login to vote

Server Upgrade

Hi Paolo,

We added a new pair of servers to our system today to help provide better response times to our users.

Are you still getting the duplicate notifications?

We're digging through the logs to see if we can understand what might have caused this.

Thanks,
Kevin

riva11's picture
09
Nov
2009
2 Votes +2
Login to vote

Disabled notifications

Hi Kevin,
to be honest , after these duplicate messages I disabled all notifications. 

Now I enabled again all my notifications and I will see what happens,

Thanks and regards,
Paolo

Thomas K's picture
09
Nov
2009
0 Votes 0
Login to vote

Hi Kevin, I have also

Hi Kevin,

I have also experienced this. I logged in yesterday to find 2600 emails from four different threads.

Best,
Thomas

KSchroeder's picture
09
Nov
2009
0 Votes 0
Login to vote

Guess I was lucky...

...I only had a few duplicates, like 4 from a single thread.  Could it be that if I have subscriptions on certain topics, as well as Groups, etc that it sends a notification for each "subscription" instead of just one for the actual post I care about?

Thanks,
Kyle
Symantec Trusted Advisor

For Forum threads, please click "Mark as Solution" if answered.
For all content, please give a thumbs up if you agree with or support the post.

Kevin M.'s picture
11
Nov
2009
0 Votes 0
Login to vote

Notifications Fixed

I think we have the Notifications issue fixed.

Posting here to see if I am notified in an efficient manner (and with only one email).

riva11's picture
12
Nov
2009
1 Vote +1
Login to vote

Thanks Kevin , I let you know

Thanks Kevin , I let you know in case of other issues.

Regards,
Paolo

Joacim Söderberg's picture
12
Nov
2009
0 Votes 0
Login to vote

Hi, I am having problem with

Hi,
I am having problem with the subscriptions. I am reciewing alot notifications but I don't have any subscriptions. I have tried to cancel all my subscriptions but it doesn't work, I still get alot of notifications.

Regards
Joacim

Kevin M.'s picture
12
Nov
2009
0 Votes 0
Login to vote

Subscribed to Partner Group Notifications

Hi Joacim,

I just checked your subscriptions (profile page > notifications tab > subscriptions) and can see that you are subscribed to receive notifications from posts to the Partner Group.

If you would like to cancel those subscriptions, you can check the checkbox next to each and use the drop-down selector to "delete subscriptions"

Hope this helps.

Kevin

KSchroeder's picture
12
Nov
2009
0 Votes 0
Login to vote

Intended behavior?

Kevin,
I'm still seeing some "oddness" around subscriptions.  For example, here is a message I received last night:

Greetings, KSchroeder.
These are your messages

Updates for Blog entry: Introducing "ideas" on Symantec Connect
- New Comment on Introducing "ideas" on Symantec Connect by DavidRose titled This is really great :) 

Read more http://www.symantec.com/connect/blogs/introducing-ideas-symantec-connect#comment-3229821
- New Comment on Introducing "ideas" on Symantec Connect by DavidRose titled This is really great :) 

Read more http://www.symantec.com/connect/blogs/introducing-ideas-symantec-connect#comment-3229821
- New Comment on Introducing "ideas" on Symantec Connect by DavidRose titled This is really great :) 

Read more http://www.symantec.com/connect/blogs/introducing-ideas-symantec-connect#comment-3229821
Read more http://www.symantec.com/connect/blogs/introducing-ideas-symantec-connect

I don't particularly need to receive 3 links to a single comment update.  I would guess that I have subscriptions to the "Symantec Connect", "Inside Symantec", and "this post" categories...regardless it is  quite annoying and makes it difficult to dig through a larger update with dozens of links (plus they tend to be all jumbled together without breaks in between the various threads).  Is it just something with how I have configured my subscriptions, or something else?  Can this be looked into next? 

Thanks,
Kyle
Symantec Trusted Advisor

For Forum threads, please click "Mark as Solution" if answered.
For all content, please give a thumbs up if you agree with or support the post.

Kevin M.'s picture
12
Nov
2009
0 Votes 0
Login to vote

New Issue

Hi Kyle,

I've started receiving similar notifications. And yes, it's annoying.

To fix the problem we had earlier this week, we had to reallocate some memory (no code changes) to allow the mailer to work properly. The fact that we didn't make any code changes makes this new bug particularly annoying.

And, yes, we're continuing to work on the "spacing" in these emails. (A little space between paragraphs would make them much easier to read.)

An issue we're dealing with in that realm is the use of a rich-text editor to enter forum posts. By default, the rich-text editor adds HTML and line endings to the comments which is making our efforts to format the plain-text emails with any predictability quite a chore.

We'll keep working on these issues.

Kevin

Joacim Söderberg's picture
07
Dec
2009
0 Votes 0
Login to vote

Hi Kevin, I can't see any

Hi Kevin,
I can't see any subscriptions listed so I can't select them.

Best regards
Joacim

Kevin M.'s picture
07
Dec
2009
0 Votes 0
Login to vote

Veified

Hi Joacim,

I've verified that you are not subscribed to receive any notifications.

Can you send or post a copy of one of the emails you're getting so we can help you track down the source.

Thanks,
Kevin

Joacim Söderberg's picture
07
Dec
2009
0 Votes 0
Login to vote

Hi Kevin, here is one of the

Hi Kevin,

here is one of the messages

Greetings, joso73.

These are your messages
New content of type Article has been submitted
- "Why New Version 7 “Altiris Client Management Suite ” from Symantec, Change the Game Rules for Software Delivery?"
Read more http://www.symantec.com/connect/articles/why-new-version-7-altiris-client-management-suite-symantec-change-game-rules-software-deliv

--
ABOUT THIS UPDATE
This update was automatically created for you by Symantec Connect based on your subscriptions.

Manage subscriptions: http://www.symantec.com/connect/user/1013/notifications
Submit feedback: http://www.symantec.com/connect/inside-symantec/forums/symantec-connect
 

Kevin M.'s picture
08
Dec
2009
0 Votes 0
Login to vote

Two Accounts

The message you posted was sent to user "joso73" so it appears that you have two Connect accounts.

That would explain why you're still receiving notifications even though user "Joacim Soderberg" has unsubscribed from all notifications.

Let me know If I can do anything to help (like unsubscribing joso73 from future notifications).

Kevin