Service Desk 7.5
What ruleset is used for email notifications for subtask? I have emails for assigned to group and to user. But when a subtask is assigned to a user they are not getting notified. Am I missing something?
Thanks
OnAssignmentChanged is the recommended Ruleset to use for sending out e-mail notifications for Assignees.
This How-To article should give the information you need to make it work..
https://support.symantec.com/en_US/article.HOWTO85105.html