Subtasks Need To Be Resolved In Certain Order
Has anyone come across the following situation? If so, did you come up with a workaround or solution in either 7.1 SP2 or 7.5?
When an incident is created in ServiceDesk, sometimes there is a need for us to create some additional subtasks. Some of these subtasks need to be done in a certain order. For example, Group A must complete subtask 1 before Group B can complete subtask 2. The problem is that Group B has to keep opening the ticket to see if Group A has completed their task.