sudden "PGP Disk Mount failed because: "item not found" error with Encryption Desktop
Hi. Suddenly, and without me changing anything in the settings of PGP or Windows itself (for instance, no restoration of a restore point that could have deleted the keys), I started getting the error ""PGP Disk Mount failed because: "item not found"" when I try to mount a backup .pgd file stored in the C drive, Windows 8.1 Home edition.
Also, in the User Access area, I see "<unknown user> (key ID is xxxxxxx).
I tried re-creating the username with which I used to access the .pgd file, but I get : " 'USERNAME': there was a problem creating this user".
Trying to create a new user with any other name gives the same result.
What could this be ? I need a solution because I have no backup of the encrypted files, and I did not except such a silly thing to happen !