This is actually a very good way of knowing the right person & to differentiate.

It is confusing. The member who is associated with little red (Trusted Advisor), yellow (Employee), or green (Tech support) is already beside their Profile name but in right side pannel it is quite different. Still cann't understand it

I do not find it confusing.

another idea would be to color their name different in the overview.

I prefer the option of the Square because just changing the color of the name can be confusing. By setting a square beside the names and then putting an index on the page will make identifying the responders easier for members.

I think this makes a lot of sense.

Shouldn't it be in the Ideas section though?

Rob

You're right! Totally forgot about the ideas section here...
Will post it there, too :)

Have posted it to the ideas section, too:

https://www-secure.symantec.com/connect/idea/littl...