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super slow backup

Created: 10 Oct 2013 | 3 comments

Hi, I have BE 2012 on a windows server 2008.  Backup job (full) used to take a few hours. then all of a sudden they are now taking 30 hours.

it's an Altraris CMS server, the size of the data is the same, but now backups up super slow.

I've updated the agent, but it's still slow.

any thoughts as to why, or how to get it back to normal?

thank you for your help.

Operating Systems:

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lmosla's picture

A few things to check:  If you have any antivius running make sure the Backup Exec processes are excluded from the scan.

Make sure there isnt any maintenance tasks running on the server.

Also, test if there a difference when you copy data (about 1 GB) between the servers 

Are you getting any windows event errors during the backup?

jermstur's picture

i think you hit antivirus guess on the head.

the slowness started after an update from SEP 11 to SEP 12.

how can I exclude a backup exec process from the scan?

lmosla's picture

Take a look here for a good document on this issue and solution, 

http://www.symantec.com/docs/TECH168940